Job Details

Job Title

Under direct supervision, the purpose of this position is to ensure quality customer service, providing direction to visiting citizens and interfacing with other City employees.

Essential Functions/Knowledge, Skills, & Abilities

In order for us to continue to achieve our primary function of making McKinney a better place to live, work, and raise a family, we hold these expectations for all employees:

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

Essential duties and responsibilities include:

• Receives incoming packages for departments, including signing for package and logging information about packages when necessary and notifying appropriate departments of mail received.
• Performs data entry functions by keying data into computer system: enters, retrieves, reviews or modifies data in computer database; verifies accuracy of entered data and makes corrections.
• Types correspondence, public relations, record keeping and reports, memoranda, and related materials.
• Communicates effectively with the public via telephone and in person; relays messages and instructions efficiently.
• Complies with all written City policies and procedures.
• Adheres to assigned work schedule as outlined in City and department attendance policies and procedures.

When assigned to City Manager's Office:

• Monitors City main phone (PBX) activity by answering incoming phone calls, providing information and answers to questions and transferring calls to appropriate persons and departments.
• Provides direction to visiting citizens by showing visitors where departments and individuals are located and guiding visitors to their destinations if assistance is required.
• Maintains calendar of activities: schedules usage of Council Chambers and other conference rooms in City Hall, appointments, meetings, interviews, conferences, or other activities; updates calendar on a regular basis and notifies parties involved of changes.
• Prepares purchase requisitions, petty cash reports, check requests, and inventory records.

Other job functions include:

• Perform other duties as assigned or directed.

Knowledge, skills, abilities, and behaviors include:

• Ability to embrace and embody the City's core values of Respect, Integrity, Service, and Excellence (R.I.S.E.).
• Ability to communicate effectively with peers, supervisors, subordinates, and people to whom service is provided.
• Ability to produce desired work outcomes, including quality, quantity, and timeliness.
• Ability to plan and organize work, time, and resources, and if applicable, that of subordinates.
• Must possess strong customers service skills and the ability to communicate effectively both orally and written.
• Requires familiarity with practices, polices and procedures.
• Requires the ability to calculate, compute, summate, and/or tabulate data and/or information. Includes the ability to perform subsequent actions in relation to these computational operations.
• Requires the ability to provide guidance, assistance, and/or interpretation to others on how to apply procedures and standards to specific situations.
• Requires the ability to utilize a wide variety of descriptive data and information, such as city policies, software manuals and commodity code guides.
• Requires the ability to perform addition, subtraction, multiplication, and division; ability to calculate decimals and percentages; ability to utilize principles of fractions; ability to interpret graphs.
• Requires ability to apply principles of rational systems. Ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form. Ability to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Requires the ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.
• Requires the ability to perform skilled coordinated movements, such as operating a computer terminal, printers, fax machine, two-way radios and various office equipment.
• Build professional relationships with internal staff and citizens.
• Act in a manner that is approachable, friendly and inviting.
• Offer flexibility and adaptability, especially during times of change.

Required Qualifications

Minimum qualifications include:

• High school diploma or GED; supplemented by six (6) months previous experience and/or training involving general office work, receptionist work, customer service, and data entry.

Preferred qualifications include:

• Bilingual English / Spanish preferred.

Conditions of employment include:

• Must pass a drug screen and background check.
• Must have Class C Texas Driver's License

Physical Demands/Supplemental

Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station. Some tasks require visual perception and discrimination.

Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.

The above statements describe the general nature and level of work being performed as of the date of preparation and approval. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. The job description does not constitute an employment agreement between the employer and employee, and all requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

The City of McKinney is an equal opportunity employer (EOE) committed to an alcohol / drug free workplace and to providing equal opportunities regardless of age, race, color, gender, religion, national origin, marital status, veteran status, disability or any other legally protected status.