Job Details

Inside Sales

Job Title: Inside Sales Account Executive

Last revised

2025

Supervisor Title: VP of Business Development

Department

Sales

Approved by

Trevor Theriot – President - CEO

FLSA:

Non-Exempt, Hourly

Company Information:

ManaMed designs, develops, and distributes orthopedic solutions that keep active, high-performing people in the game and back-on-track following injury or surgery. Our extensive catalog spans vascular and electrotherapies, assisted mobility, electrical stimulation, and DVT prevention products. We partner with orthopedists, physical therapists, surgeons, and DME companies across the US to keep patients of all ages and backgrounds healthy and comfortable while on the path to recovery. We welcome opportunities to work together to solve tough challenges with innovative solutions.

Summary:

The Inside Sales Account Executive is responsible for expanding the sales of ManaMed products and converting competitive products, while leveraging the Company value-added services to develop expand and convert customers. Responsible for calling on the acute care markets leveraging GPO contracts, clinical studies, a breadth of product offerings and Third-Party Distributors for call points which may include the Emergency Department, Orthopedic Floor, Operating Room, Physical Therapy Department, Wound Care Clinic and Nursing Services. May also include non-acute care facilities such as Orthopedic Groups, Podiatrists, Urgent Care, Occupational Health, Surgery Centers and HME/DME facilities.

JOB DIMENSIONS:

Shift Schedule: Monday – Friday 8am – 5pm

KEY DUTIES AND RESPONSIBILITIES:

Business and Financial Planning

Develops and executes a business plan that is designed to meet and exceed financial, market, and product portfolio goals for assigned territory. Maintains comprehensive and effective plans that drive positive sales results. Prioritizes and manages time for effective territory coverage. Cultivates new sales opportunities and manages leads. Proactively creates and cultivates new opportunities that result in converted business. Defends competitive threats to minimize losses.

Leadership

Demonstrates efficient use of company resources, such as time, money, materials, etc. Utilizes sales educational and marketing resources strategically. Conducts quarterly business reviews with all entities. Analyzes, recommends, and develops sales strategies. Demonstrates commitment to the ManaMed Compliance & Ethics Program, the ManaMed Code of Conduct, the ManaMed Sales and Marketing Code of Conduct, the AdvaMed Code of Ethics, and all supporting and applicable regulations, policies, and procedures.

Customer Relationship

Maintains up to date CRM contacts, opportunities, leads, and outcomes. Utilizes time management skills to ensure maximum customer contact and superior levels of customer service. Takes responsibility for customer satisfaction and loyalty. Resolves any issues quickly and professionally. Provides presentations and demonstrations as necessary to customers on application and use of ManaMed products using effective sales techniques. Treats Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standard. Acquires a basic understanding of the field to include regulatory compliance issues and adhere to these guidelines.

Additional Duties

Other duties as assigned.

MINIMUM REQUIREMENTS:

Education and Experience

• Some outside, inside or BDR sales experience prefered.
• Experience in the Manufacturing and Healthcare industry preferred.
• Some combination of education and experience in office administration, medical supply industry, and customer service.

Essential Skills and Abilities

• Acute attention to detail
• Strong organizational skills.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Ability to understand and follow written and verbal instructions.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Contract Knowledge – Maintains and understanding of contract terms and procedures.
• Technical Skills – Demonstrates necessary eagerness to acquire necessary technical knowledge, skills, and judgment to serve customer needs and accomplish goals. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Quality Management – Demonstrates attention to detail. Looks for ways to improve and promote quality. Demonstrates accuracy and thoroughness. Communicates changes and progress.
• Interpersonal Skills – Ability to professionally interact and build constructive and effective relationships with all levels and functions within the Company. Ability to effectively interface with others on behalf of the organization. Influences key business partners and customers to achieve mutually beneficial results.
• Presentation Skills – Demonstrated ability to present virtually in both 1:1 or in group settings. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Delivers a clear and compelling message tailored to the needs of the audience.
• Initiative – Ability to work well independently and exercise appropriate judgment under general direction. Ability to prioritize workload, goals, and tasks consistent with the department and corporate objectives. Ability to manage conflicting priorities in an effective and efficient manner.
• Problem Solving – Gathers and analyzes information skillfully. Probes all sources for answers. Looks beyond the obvious. Applies appropriate theory and principles, expert judgment, and cross-functional expertise to address a broad range of complex problems.
• Strategic Agility – Anticipates future trends and consequences. Creates competitive and breakthrough strategies/plans. Sets priorities wisely and knows how to make tough resource allocation decisions. Continuously finds ways to forward strategic initiatives. Develops strategy, demonstrates flexibility, and responds to changing and future business needs.
• Trust and Integrity – Interacts with others in a way that gives them confidence in one's intentions and those of the organization. Accepts responsibility for one's own decisions and actions. Demonstrates honesty. Keep commitments. Behaves in a consistent manner and is open, honest, and trustworthy.
• Customer Orientation – Demonstrates a keen understanding of various customers' (internal or external) needs and utilizes a variety of ManaMed resources to provide solutions and a compelling value proposition. Demonstrates a strong bias toward service, quality, and customer satisfaction.
• Teamwork – Ability to work with a high performing team and interact productively with internal and external partners. Works collaboratively and cooperatively with many teams cross-functionally. Energetic and willingness to work closely with all team members to achieve success.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language skills:

Ability to read and interpret documents such as safety rules, insurance information, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with groups of customers or employees of company. Ability to tactfully listen to, and respond to, sensitive employee situations as necessary.

Reasoning ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems of all nature in a professional manner.

Computer skills:

To perform this job successfully, an individual should have knowledge of: Microsoft Office Suite; Spreadsheet Software (Excel); Accounting and Payroll Software, Human Resource Information Systems (ADP Work Force Now a plus), Electronic Mail Software (Outlook). Experience with CRMs required.

TRAVEL REQUIREMENTS/ WORK EVNIRONMENT AND PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

• The noise level in the work environment is usually moderate.
• Physical Demands: Must frequently lift and/or move up to 20 pounds. Regularly required to stand; walk and talk or hear. Frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. Office deskwork requiring sitting, walking, using phone and computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.