Job Details

Business Manager - Technical Business Operations

Location: Bethpage, NY, US, 11714 Long Island City, NY, US, 11101 Norwalk, CT, US, 06851 Plano, TX, US, 75024

Brand: Optimum

Requisition #: 10415

Are you looking to optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the company for you!

Job Summary

The Business Operations Manager for Technology Operations will act as a strategic partner and advisor to the SVP of Technical Operations, ensuring smooth operations, effective communication, and efficient decision-making within the Technology Operations Department. This is a key leadership role requiring exceptional organizational, analytical, and interpersonal skills, as well as a deep understanding of technology and business processes.

Responsibilities

Act as a strategic advisor to the SVP of Technical Operations and members of their leadership team.

Collaborate and work closely with the Chief of Staff to the EVP, CTIO ensuring alignment on strategic initiatives and cross-functional priorities.

Establish, manage and lead program plans focused on maturing cross-team operations in support of team objectives.

Partner with Technology Operations and CPTO leaders on researching and implementing alternate tactics and strategies when Technology Operations priorities are at risk or team-specific or cross-team operations are proving to be inefficient.

Represent the Technical Operations in meetings and by email with internal and external stakeholders with a focus on operational maturity and program execution.

Create and distribute executive level communications, presentations, reports, and other correspondence on behalf of the SVP of Technology Operations based on their strategic and tactical priorities.

Support the SVP of Technical Operations in meetings by capturing, assigning, leading and/or tracking the completion of corresponding action items.

Provide regular updates to senior leadership on the status of strategic Technology Operations initiatives and the continuous improvement efforts of CPTO driven by Technology Operations.

Act as the liaison between Technology Operations and other executives and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the appropriate time.

Support and partner with the SVP of Technology Operations and department leadership on strategic planning, policy development, and decision-making.

Work with each Technology Operations leader to facilitate timely and effective completion of projects and within Technology Operations. Monitor progress, identify and work with each leaders on addressing potential risks and issues, and ensure alignment with relevant deadlines.

Create and maintain processes to enable effective project and operational visibility across all Technology Operations teams and the CPTO Program Management Office.

Qualifications

Bachelor's degree in technology, management information systems, business administration, or a similar field (Masters preferred).

Minimum of 8 years of Information Technology management and/or program management experience.

Current, or prior experience, working as Chief of Staff or Head of Technical Business Operations is an absolute must.

Experience managing programs with Cloud Technologies required.

Must have Telecom Industry experience.

Management experience with Technology Operations across internally used technology platforms as well as customer-facing products.

Strong financial acumen, with experience managing a P&L.

Minimum of 4 years of experience in developing short- and long-range strategic plans, forecasting, and budgeting.

Track record of organizing and directing multiple teams, departments and projects.

Executive-level written and verbal communication skills.

Highly effective time management and organization skills.

Critical thinking problem-solver.

Strong relationship builder.