Job Details

Job Summary

The Starter/Marshal is responsible for managing the flow of play on the golf course, ensuring an orderly and efficient experience for all players. This role involves enforcing club rules, assisting members and guests to maintain a smooth pace of play, and delivering professionalism and customer service to ensure an exceptional experience for everyone.

Reporting Structure

• Reports to the Golf Professional Staff

Day-to-Day

• Assist members/guests find appropriate games, ensuring an enjoyable and seamless experience.
• Offer helpful suggestions on golf course etiquette to members/guests when appropriate.
• Address any violations with a polite and respectful demeanor, ensuring a positive interaction.
• Help members/guests by locating lost balls, offering rides when requested, and supporting their needs on the course.
• Ensure the orderly flow of play by adhering to tee times and club regulations, minimizing delays, and avoiding gaps in play, especially during peak hours.
• Maintain a sufficient supply of scorecards, pencils, tees, and other essentials to support a smooth experience for members/guests.
• Ensure timely presence on the course according to the schedule, coordinating with starters or golf operations staff to report any incidents or issues.
• Uphold and enforce all club rules related to the golf course, ensuring a consistent and fair experience for all players.
• Repair ball marks, fill divots with topsoil, pick up loose items, and ensure cart guidance ropes and supports are properly positioned.
• Collaborate with other golf operations staff such as Outside Services, Range Attendants, and Cart Attendants to ensure efficient and seamless service.
• Ensure all assigned tasks are completed to meet club standards, including maintaining cleanliness on the course, restocking supplies, and ensuring signage is tidy.
• Keep members/guests informed about club offerings, features, upcoming events, and specials available in the Golf Shop.

Additional Duties

• Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management.
• Follow all company, club, and department policies, procedures, and instructions.
• Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
• Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.

About You

Preferred

• Prior experience in a similar role or extensive knowledge of golf.
• Strong communication skills, with the ability to interact effectively with members, guests, and staff.
• Excellent knowledge of golf etiquette, rules, and best practices.
• A positive attitude and commitment to providing outstanding service.
• High attention to appearance and reliability.

Physical Requirements

• Outdoor position with frequent exposure to extreme hot or cold temperatures and humidity.
• Sitting, standing, walking, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying up to 50lbs., talking, hearing, and seeing.

Work Schedule

• Adherence to attendance requirements as outlined in the weekly schedule.
• Flexibility to work additional hours as needed to meet position deadlines.

OTHER DUTIES: This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.