Job Details

Baylor Scott & White Health - - Responsibilities: Responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests; Identifies emergent health situations based on caller information and coordinates immediate triage; Accurately schedules, prepares and communicates appointment details and necessary financial information; May be required to ensure accurate creation of new accounts in the electronic medical record system; Writes messages on behalf of patients, caregivers and healthcare professionals to clinic administrative and provider staff