Job Details

About the Organization
PointBank has been an independent, locally-owned community bank serving Denton County, Texas since 1884 - over 135 years! Currently, we have nine branches conveniently located throughout Denton County. We, at PointBank, would like to invite you to use our banking services, as well as consider joining our team of dedicated employees! PointBank's mission is to make every customer feel like the only customer so they refer their family and friends. To accomplish this, we provide a fun and professional environment where employees are challenged to be the best version of themselves.

Description

Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank's growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.

OVERVIEW
Routine engagement with customers through inbound and outbound calls. Work closely with other business units in proactively addressing issues and responding to Item Processing questions.

FLSA STATUS
This position is classified as Non-Exempt under the FLSA.

ESSENTIAL JOB FUNCTIONS
• Process and Perform ACH daily review
• Process ACH Exceptions
• Process ACH Prenotes
• Process rejects
• Process cuts/ OD/NSF
• Identify, research, and resolve customer issues using available resources and systems.
• Identify and escalate priority issues.
• Maintain performance standards for service levels
• Manage and prioritize caseload independently and maintain confidential information.
• Follow-up on customer inquiries not immediately resolved.
• Act as backup for all positions in the Item Processing department.
• Process all wires
• Treasury Management support
• Mobile deposits
• Remote Deposits
• ATM Deposits
• Process all incoming cash letters, reconcile batches, reject re-entry
• Prepare all outgoing cash letters by required deadline
• Perform any image research needed
• Year End processing
• Internet Banking/Mobile/Quicken support
• Nightly update on Core Processing System
• TIB and FED adjustments
• Assist or Perform Maintenance and New release Versions of all Core and Ancillary Products
• System enhancements
• Maintain and promote a positive attitude while meeting productivity goals.
• Implement approved system recommendations
• Establish and maintain a production-oriented environment:
• Monitor workflow and production daily.
• Ensure all daily objectives are met.
• Cross train on duties within the departments to back up any desk when needed
• Troubleshoot and provide assistance to employees/customers on any inquiries, customer service issues, disputes, etc.
• Assist in writing and updating procedures.
• Attend all meetings and complete all training required to ensure regulatory compliance.
• Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.
• Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.
• Responsible for making suggestions to improve branch/departmental operations and overall bank.
• Perform other duties and assignments within the bank at Management's request; accept any cross-training as directed by Management.

Full-Time/Part-Time
Full-Time

Shift
Rotating Days and Evenings

Location
Operations Building

Position Requirements

EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS
Frequency: (R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)

EQUIPMENT USE
Telephones-F
Copier/Fax Machine-F
Computer-F

PHYSICAL & MENTAL DEMANDS
Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.
Stooping/Crouching-O
Standing/Walking-O
Sitting-F
Pushing/Pulling/Lifting-O
Fingering/Grasping-F
Repetitive Motions-F
Talking/Hearing-F
Reading/Writing-F
Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.
Interpreting Data-F
Problem Solving-F
Making Decisions-F
Organizing-F

WORKING CONDITIONS
Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F
Worker is subject to outside environmental conditions when traveling to branches/departments, bank events or required bank meetings and training sessions-O
Worker is subject to local travel as required when traveling to branches/departments, bank events, or required bank meetings and training sessions-O

EOE Statement
The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Recruiter at 940 ### ####. PointBank is an Equal Opportunity Employer of minorities, women, veterans, and disabled.

This position is currently accepting applications.