Job Details

JOB SUMMARY:

The Receptionist receives calls, determines the nature of the business, and directs calls to the proper destination; she also provides a professional and warm greeting to the public and performs general office support as needed. The schedule for this position typically covers theafternoons, Monday-Thursday (12:30 p.m. - 5:00 pm.) and the fourth Friday morning of each month (8:00 am. - 12:00 pm.)

ESSENTIAL JOB RESPONSIBILTIES:

• Receives incoming calls and directs caller to destination
• Answers basic questions covering the ministries and programs at Chase Oaks Church
• Warmly greets visitors and connects them to the person they have come to see
• Checks-in Pastor-of-the-Day (POD) visitors and notifies assigned pastor of visit
• Receives deliveries into mailroom and sends an email to staff when received.
• Maintains switchboard views and external contacts/internal reception files.
• Manages inventory of office supplies and paper, submitting weekly orders including special staff orders and processing invoices.
• Manages office kitchen inventory, including ordering and stocking supplies.
• Ensures cleanliness of the lobby space and readiness of neighboring conference room's space and beverage offerings
• Performs a variety of clerical duties as the need arises.
• Trains new substitutes receptionists and administrative team members on covering the front desk in their absence
• Locates sub when absent to ensure coverage.

JOB PROFILE:

SPECIFIC SKILLS / STRENGTHS

• Commitment to outstanding customer service
• Excellent communication skills
• Team-Player
• Flexibility to work in a dynamic, fast-paced environment
• High Attention to detail
• Well versed in data entry procedures and practices
• Energetic
• Organized
• Ability to multitask

EXPERIENCE DESIRED

• Minimum 2+ years in front desk and customer service capacities and/or training; or equivalent combination of education and experience.
• Proven record of answering and directing phone calls in a busy front office.

EDUCATION DESIRED

Minimum of high school diploma or equivalency; college degree preferred

SUPERVISORY RESPONSIBILITIES

There are no supervisory responsibilities with this role

LANGUAGE SKILLS

Ability to speak effectively and understandably on the phone. The ability to effectively present information and respond to common inquiries regarding Chase Oaks ministries is also required. High attention to customer service.

COMPUTER SKILLS

• Strong working knowledge of Microsoft Office, Outlook calendaring, and email
• Basic knowledge of Excel
• Strong Data Entry skills
• Familiarity with Databases

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lifting 5 pounds is an occasional but essential requirement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee may be asked to bend and kneel.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Qualifications for employment at Chase Oaks Church requires being a Christ-follower-whose work history and lifestyle shows a consistency to adhering to the scriptural principles of the Bible-and agreeing with the Purpose, Strategy, and DNA statements of Chase Oaks. We request that each staff member be "All - In" and be committed to the local body of Christ at Chase Oaks Church in the areas of worship, groups, service and giving.

CHASE OAKS CHURCH DNA

• Jesus Sets Our Tone.
• We're All In The Same Boat.
• We Are Here For Good.
• This Is Not Our Party.
• We Don't Go It Alone.
• We Are Not Set In Our Ways.
• We See Beauty In Diversity.
• Our Best Days Are Ahead Of Us.
• We Don't Sweat The Small Stuff.

CHASE OAKS CHURCH STAFF VALUES

• We cultivate because we believe in the good that is to come.
• We collaborate because we are better together.
• We celebrate because we can.

LEADERSHIP SKILLS

• Character - Being above reproach
• Self-Leadership - Practicing rhythms that allow personal flourishing
• Drive - Relentlessly pursuing excellence based on one's unique purpose, values, strengths, and passions
• Judgment - Demonstrating wisdom in action
• Influence - Impacting how other people think and act