Job Details

DUTIES AND RESPONSIBILITIES - Front End Service Supervisor Customer Service & Front-End Experience* Champion corporate and division customer service programs to meet or exceed established service goals.* Assist customers by making product suggestions and delivering fast, friendly service.* Engage in suggestive selling via telephone, in‑store intercom announcements, and one‑on‑one customer interaction.* Answer and respond to incoming calls professionally; resolve customer concerns and escalate to the Service Operations Manager or Store Director as needed.Front-End Leadership & Staff Support* Assist the Service Operations Manager in scheduling and overseeing Cashiers, Courtesy Clerks, and Service Supervisors.* In some divisions, assist in supervising the Administrative Coordinator/Bookkeeper and maintain full knowledge of AC/Bookkeeper duties.* Provide support in training front‑end employees in partnership with the Service Operations Manager and Administrative Coordinator.* Make schedule adjustments when necessary to meet customer service needs.* Serve as an overflow cashier when required.Operational Compliance & Policy Enforcement* Ensure compliance with all company policies and procedures including:* Cash handling* Employee purchase* Restricted product sales* Coupon and gift card policies* Scan accuracy* Scheduling of minors* Product return policy* WIC* Sanitation, safety, and security* Grooming and dress code* Check acceptance* Report policy violations to the Service Operations Manager and Store Director.* Ensure front‑end equipment is fully operational; initiate corrective action or emergency procedures during equipment malfunctions.Checkstand Operations & Cash Handling* Accurately operate all checkstand equipment including register, electronic payment system, SCO (Self‑Checkout), RAP (Remote Approval Station), scanner, and scale.* Handle cash flow tasks such as:* Deposits* Armored car service* Safe transactions* Till assignments and pickups* Approving checks and refunds* Monitoring cashier funds and cash handling procedures* Complete and ensure accuracy of all front‑end forms.* Work with the Service Operations Manager and Service Supervisor(s) to resolve issues including cash variances, refunds, voids, till balance irregularities, and payroll violations.* Partner with Loss Prevention and the Administrative Coordinator to resolve shrink, cash discrepancies, and compliance issues.Administrative & Training Responsibilities* Assist with front‑end administrative duties including ordering and balancing:* Money orders* Bus passes* Lottery* Gift cards* Postage* Change and commission items* Maintain and control logs for money transfers, gift cards, and lottery transactions.* Report scan‑file issues promptly and ensure corrections are completed.* Assist with implementing front‑end programs and ensure compliance with shrink‑control initiatives, cash‑handling procedures, and excessive void/refund prevention.Front-End Presentation & Store Standards* Assist in supervising the cleanliness and appearance of:* Checkstands* Front‑end sales floor* Restrooms* Store entryway* Ensure proper signage and pricing accuracy throughout the front end.* Help maintain a clean, organized, and service‑ready front‑end environment.Additional Responsibilities* Support the Service Operations Manager in achieving front‑end goals including sales, service scores, quarterly labor goals, and expense controls.* Attend required training sessions and sales meetings.* Maintain confidentiality of employee information, store sales, and company records.* Perform all duties with honesty, integrity, and full compliance with company policies.* Perform other duties as required to support store operations.