Job Details

Position: Office Assistant

JOB TITLE: Office Assistant

REPORTS TO: Community Manager

DIRECT REPORTS: No

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and "Best Workplaces for Diversity." Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow.

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we've come from and are ready to tackle what's next. Come join us!

Role Overview

As the Office Assistant, you'll have a big mission. If you choose to accept it, your mission will be to serve as the first point of contact for residents, guests, and delivery personnel, providing exceptional customer service and ensuring the smooth handling of packages and administrative tasks. This role is responsible for managing front desk operations, coordinating deliveries, maintaining package logs, and supporting office functions to enhance the overall resident experience. As you can likely tell, 'how' things are done matters just as much as 'what' was done here at BH!

Key Responsibilities

• Manage the front desk and office area.
• Provide services and information to residents at their request.
• Assist prospective residents, vendors, contractors, and visitors as needed.
• Promote positive and proactive resident relations by working to make the living experience the highest quality.
• Respond to residents, follow-up on work orders, and handle general customer service needs of the property.
• Responsible for collecting rent and other payments/deposits.
• Other duties as assigned.

You Have

• A high school education or equivalent is required.
• Working knowledge of Word, Excel as well as Internet Explorer.
• Excellent interpersonal, motivational, writing, management, and leadership skills.
• Outgoing, friendly personality.
• Good organizational skills, follow-up and follow through.
• Self-motivated; can work independently Detail-oriented.
• Hotel, hospitality, or other service experience a plus.

Seniority Level: Entry level

Industry: Property Management

Employment Type: Full-Time

Location: Onsite

Work Schedule: Monday-Friday (work schedule may vary). Some overtime may be required as needed to meet business needs.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.