Job Details

JOB SUMMARY

The Night Auditor is responsible for supporting Universal Kids Resorts hotel overnight operations while ensuring a smooth transition between business days. This role balances and audits the days financial transactions, prepares daily reports, and supports late-night Guest needs with professionalism and care. As the Front Office overnight point of contact, the Night Auditor maintains safety, security, and a welcoming atmosphere for families and Guests during overnight hours.

JOB RESPONSIBILITIES

• Accurately balances and audits all hotel revenue and transactions from the day using the Opera Property Management System (PMS) following all established standards and procedures. Works independently with little supervision and communicates and documents any significant issues or Guest concerns within the Front Office team to ensure continuity of service.
• Prepares, compiles, and distributes daily financial and operational reports and audits including occupancy, revenue, arrivals/departures, etc., for hotel leadership review and Guest inquiries. Assists with express check-out folios for Guests as requested.
• Provides late-night front office operations support including check-ins, check-outs, and responding to Guest needs or emergencies with professionalism and care. Assists with Lost & Found Program and returning of items as directed.
• Ensures the integrity and accuracy of Guest accounts, correcting discrepancies and processing adjustments as needed in partnership with Front Office Management and Finance.
• Monitors lobby and front desk areas to maintain a safe and secure environment during overnight hours. Escalates issues to Overnight Manager on Duty for Guest needs, security concerns or emergencies.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY

• Individual Contributor.

ADDITIONAL INFORMATION

• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.

QUALIFICATIONS

• Knowledge of hotel front office procedures, financial auditing processes, and the Opera Property Management System (PMS).
• Ability to work independently overnight, multitask under minimal supervision, and respond to guest needs with professionalism and care.
• Experience in hotel front desk operations or night audit roles, preferably in a family-friendly or resort environment.
• Strong attention to detail, time management, and problem-solving skills, with a commitment to maintaining accuracy and guest satisfaction.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION

• High School Diploma or GED is required.

EXPERIENCE

• 3+ months of hotel front desk or night audit experience is required, experiencing using Opera Property Management System (PMS) is preferred; or equivalent combination of education and experience.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

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Universal Kids Resort is an equal opportunity employer. Universal elements and all related indicia TM & 2026 Universal Studios. All rights reserved. EOE.