Job Details

Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Donation matching

Free uniforms

Health insurance

Help or transport service

Opportunity for advancement

Paid time off

Parental leave

Profit sharing

Stock options plan

Training & development

Tuition assistance

Vision insurance

Wellness resources

Water Restoration Supervisor

Position Summary

The Water Restoration Supervisor is responsible for managing and completing restoration projects in accordance with SERVPRO® processes and work orders. This role oversees job execution from initial response through completion, ensuring quality, safety, documentation accuracy, customer satisfaction, and cost control. The Supervisor leads Production Technicians, coordinates job requirements, and serves as the primary point of contact for customers, including residential, commercial, and insurance partners.

Key Responsibilities

Job & Project Management

Manage and monitor assigned jobs from start to finish, ensuring compliance with SERVPRO® standards and company procedures

Respond promptly to service calls and establish efficient job flow on-site

Coordinate job requirements, resources, timelines, and labor needs

Manage job file documentation to ensure accuracy, completeness, and timely updates

Monitor and control production costs to meet project budgets

Team Leadership & Supervision

Communicate clear expectations to Production Technicians and supervise daily activities

Ensure production work is completed as scheduled and meets quality standards

Resolve job-site issues quickly and effectively as they arise

Promote accountability, productivity, and professionalism within the team

Customer Experience & Communication

Explain restoration processes and answer customer questions as needed

Monitor, communicate, and respond to customer needs or concerns to ensure satisfaction

Build and maintain strong relationships with residential, commercial, and insurance customers

Safety & Compliance

Identify safety hazards and implement appropriate control measures

Enforce all safety procedures to protect occupants, employees, and job sites

Ensure proper use and care of equipment, materials, and company assets

Facilities, Equipment & Housekeeping

Maintain cleanliness of vehicles, equipment, warehouse, and office areas

Protect and properly use all company equipment and materials

Sales & Marketing Support

Participate in sales and marketing activities, including add-on services and security checks

Identify opportunities to enhance customer value and job scope when appropriate

Qualifications

Effective written and verbal communication skills

Minimum of one (1) year of experience in cleaning/restoration required

IICRC certifications required

Ability to travel locally or out of state as business needs require

Physical & Work Environment Requirements

Ability to regularly lift 50 pounds and up to 100 pounds with assistance

Exposure to chemicals and restoration environments

Ability to walk, stand, drive, sit, climb, and work for extended periods

Ability to climb ladders and work at ceiling heights

Ability to work in confined spaces (e.g., crawl spaces)

Ability to perform repetitive pushing, pulling, lifting, and carrying tasks

Compensation & Growth

Competitive pay based on experience

Overtime opportunities available

Merit-based increases

Unlimited advancement opportunities

Employment Disclaimer

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.