Job Details

divh2Shift Leader/h2pAt WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people. Our dedicated team members are leaders within the company, and we believe that personal growth is the key to our organizational success. If you are a self-starter, motivated, and ready to take on new challenges, we want you to succeed with us, as a part of a rapidly growing business./ph3Position Overview/h3pThe Shift Leader position is responsible for assisting with oversight of each shift. The position ensures that every team member understands and is enabled to perform their daily duties and assists management with completing incident reports and equipment maintenance, repairs, and reporting./ph3Key Responsibilities/h3pFoster a team-oriented environment where every employee feels empowered to take initiative and lead./ppCultivate a positive, customer-focused workplace by supporting team growth and leadership development./ppAddress and resolve concerns, including incident reporting, to ensure a seamless experience./ppMonitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency./ppUphold company policies, enforce safety protocols, and ensure all employees complete required safety training./ppProvide customers with information on wash products, packages, wash books, and membership plans./ppAssist customers with membership account updates and issue resolution./ppOversee store opening and closing procedures, ensuring all tasks are completed correctly./ppLearn car wash chemistry, product interactions, and their impact on wash quality./ppIdentify and resolve wash quality issues caused by chemical imbalances or other factors./ppCommunicate areas of improvement for the location, team, and company to management./ppAdminister customer feedback surveys during each shift to maintain high-quality service standards./ph3Qualifications/h3pStrong team player with leadership abilities to guide and support colleagues./ppComfortable working outdoors in all weather conditions, including evenings and weekends./ppPhysically capable of lifting up to 50 pounds and standing or moving for extended periods./ppDetail-oriented with a focus on delivering high-quality service and maintaining safety standards./ppAbility to foster a welcoming, fun, and customer-focused environment that drives business and team success./ppAdherence to all safety protocols, including proper handling of chemicals per safety guidelines./ppMust successfully pass a background check./ph3Benefits/h3pCompetitive Compensation in Base and Bonus Potential/ppComprehensive Health Benefits (Medical, Dental Vision)/ppPaid Time Off in addition to Company Paid Holidays/pp401(k) Retirement Plan with Company Match/ppCompany-Paid Life Insurance/ppPathways to Advancement/ppFree Weekly Car Washes/ppOur employees are our most valuable asset. We only employ the best people in the service industry who embrace new challenges with enthusiasm. If you are looking for professional development with advancement opportunities in a fast-growing organization, come join our Team!/p/div