Job Details

We are looking for a dedicated Customer Service Banker to join our team and provide exceptional service to our customers in a fast-paced, high-volume sales environment. Your responsibilities will include:

• Providing outstanding customer service by efficiently handling cash transactions such as deposits and withdrawals.
• Evaluating customer relationships to suggest suitable bank products and services that align with their financial goals.
• Adhering to established policies and procedures to ensure compliance.
• Meeting monthly new account production goals as directed by management.
• Engaging in proactive sales activities, including in-store aisle prospecting.
• Processing various transactions accurately and balancing daily operations.
• Verifying cash and checks to prevent counterfeit issues.
• Issuing receipts and maintaining accurate records of all transactions.
• Preparing and selling money orders, cashier's checks, and other banking products.
• Facilitating money transfers and cash advances as needed.
• Cross-selling additional bank services and products.
• Providing service to a diverse customer base, including a significant Spanish-speaking population.
• Completing any additional tasks assigned by supervisors related to branch operations.
• Maintaining regular attendance and punctuality.

Environmental and Physical Requirements:

• Stand or walk for extended periods based on branch location.
• Thrive in a high-volume, fast-paced, and often noisy environment.
• Flexibility in work schedule, including evenings, weekends, and holidays.
• Ability to operate computers and other office equipment.
• Capability to lift up to 50 lbs.

Qualifications:

• At least 18 years of age.
• High school diploma, equivalency, or current high school enrollment.
• Preferred six months of experience in retail or customer service.
• Must pass a background investigation in accordance with company policy.
• Able to work effectively in a team environment and establish good working relationships with colleagues.

FNBT is an equal opportunity employer. Join us in helping our customers achieve their financial success!