Job Details

divh2Member Services Rep Front Desk-Overnight/h2pDuties and Responsibilities:/pulliPerform to your best abilities during your assigned work shift./liliMonitor and maintain club cleanliness and atmosphere./liliStay proficient in Planet Fitness mobile app use, content, and updates./liliEnsure that all proper training has been completed to operate safely and efficiently./liliConduct regular audits to ensure the club is presentable and hold up to Excel standards./liliPerform club walkarounds and complete assigned cleaning or associated tasks along with re-inspecting said tasks./liliAudit and balance cash drawers daily./liliProperly input and update prospective and current member information into tablets and point of sale./liliEnsure members adhere to the companys policies and guidelines and address any infractions./liliProvide a safe and secure environment for all members./liliCommunicate with members and create a high level of member service./liliStock retail and janitorial items for the following shift./liliUnderstand and adhere to company standards and help resolve any day-to-day member issues./liliAudit club inventory and communicate with GM, AM, and Shift Lead on recommendations of inventory orders./liliStay up to date on all required certifications and training courses./liliParticipate in team meetings./liliCommunicate with, promote, tour, and assist prospects and potential members./liliAssist the GM and AM with club membership promotions, training, and implementation of any operational strategies./liliEnsure the club complies with all state and federal laws and insurance requirements./liliOperate and assist applicable members with the use of equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while making sure all applicable processes and procedures are adhered to./liliAssist GM and represent our company at community events and other outreach activities./li/ulpQualifications:/pulliMust be at least 18 years of age./liliHigh School Diploma or equivalent required./liliCPR Certification and AED Certification are required before working alone. Uncertified Team Players will be given the opportunity to complete CPR/AED training within the first 30 days of their employment./liliMust be comfortable standing for long periods of time./liliGreat communication skills with internal and external customers./liliMust be team-oriented, motivated, and well-organized./liliAbility to think critically and evaluate solutions to problems proactively./liliProficient ability in Microsoft Office and using a computer./liliMust have the ability to handle sensitive and confidential information./liliFamiliar with Excels mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements./li/ulpSupervisory Responsibility: This position has no supervisory responsibilities./ppWork Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, printers, and phones, as well as standard custodial equipment such as cleaning chemicals, floor scrubbers and vacuums. The noise level in the club environment may be loud on a regular basis regular basis./ppPhysical Demands: The physical demands described here are representative of those that a Team Player must meet to successfully perform the essential functions of this job./pulliRegularly required to talk or hear./liliFrequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms./liliOccasionally required to sit, climb, balance, stoop, kneel, crouch or crawl./liliMust frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds./liliSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus./li/ulpPosition Type/Expected Hours of Work: This may be either a full-time OR part-time, nonexempt position. A nonexempt Team Player is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA./ppScheduled work hours per week will be set during normal club hours of operation and determined by business need. Full-Time employees are ones that regularly work at least 30 hours per week. Part-Time employees are ones that regularly work 29 hours per week or less. Availability of full-time and part-time positions are dependent on business need. This position may work outside of regularly scheduled shift hours to include mornings, evenings, weekends, and overnight as required. Work hours are subject to change at any time depending on business needs./ppTravel: 0% travel is expected for this position./ppEEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices./p/div