Job Details

Join Our Incredible Team!

As an Intake-Mail Specialist, you will play a crucial role in supporting our Loan Administration Support Department. Your primary responsibility will be to efficiently manage and process incoming correspondence while adhering to company policies and applicable laws. The target pay range for this position is $19.00/hr to $20.50/hr.

Key Responsibilities:

• Sort and review all incoming correspondence, including hard copy mail and emails, to determine appropriate resolutions.

• Distribute customer requests to relevant internal business units for prompt handling.

• Conduct thorough reviews of Loan Admin Support requests to validate them and check for necessary authorizations.

• Identify and set up Loan Admin Support requests in our workflow system for tackling customer complaints and disputes.

• Reject requests that do not adhere to submission requirements as outlined by Carrington's policies and applicable guidelines.

• Process both incoming and returned physical mail on a daily basis.

• Perform additional tasks or special projects as assigned.

Qualifications:

• Proficient in Microsoft Office Suite.

• Familiarity with relevant industry-specific software is a plus.

• Exceptional attention to detail and strong organizational capabilities.

• Ability to effectively interact with senior management.

• Strong prioritization skills to manage multiple tasks efficiently.

• Strong mathematical skills to ensure accuracy in balancing and checking results.

• Ability to compose professional correspondence.

• Excellent verbal communication skills for clear and accurate exchanges.

• High school diploma or GED is required.

• 1 to 3 years of administrative experience in a professional or financial services environment is preferred.

About Us:

Carrington Mortgage Services, part of The Carrington Companies, provides thorough mortgage loan servicing to borrowers and investors, all while delivering outstanding customer support. We invite you to consider being part of our diverse team as we strive to innovate in residential real estate.

Employee Benefits:

• Comprehensive healthcare plans for you and your family, along with a discretionary 401(k) match.

• Access to numerous discounts on fitness, restaurants, and retail through our employee portal.

• Custom training programs designed to propel your career forward.

• Employee referral bonuses to support team growth.

• Educational reimbursement opportunities.

• Contributions to the community through the Carrington Charitable Foundation, supporting various initiatives.

Note: Carrington does not conduct interviews or extend offers via text or chat.

Carrington is an equal opportunity employer, committed to fair consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, or any other protected status. We provide reasonable accommodations for qualified applicants with disabilities unless it poses an undue hardship.