Job Details

divh2Front Desk Agent/h2pThe Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures./ppPotential Career Paths: Front Desk Supervisor Front Desk Manager Front Office Manager - Operations Manager-Assistant General Manager General Manager Area Vice President of Operations/ppKey Duties Responsibilities:/polliResolve guest complaints, ensuring guest satisfaction./liliAnticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day./liliMaintain positive guest relations at all times./liliResolve guest complaints, ensuring guest satisfaction./liliMaintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities./liliObtain assigned bank and ensure accuracy of contracted monies./liliKeep bank secure at all times./liliAnswer department telephone within 3 rings, using correct greeting and telephone etiquette./liliProcess all guest check-ins./liliVerify registration card information with the guest./liliObtain back-up information for guest credit/payment method and input into system; collect cash when designated./liliDirect Bell Person to escort guest and transport their luggage to the room./liliHandle overbooked or walked in guests./liliAccept and record wake-up call requests./liliMonitor, send and distribute guest faxes./liliCommunicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)./liliResolve discrepancies on the room status report with Housekeeping./liliMatch the bucket check to in-house guest ledger report; report discrepancies to Manager./liliProcess all check-outs./liliProcess adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges./li/olpEducation and Experience:/pulliHigh School Graduate or General Education Degree (GED)./liliOne year previous experience in a similar position in a hotel./liliBasic computer skills required./li/ulpCrestline Hotels Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status./p/div