Job Details

Summary

The Assistant Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in the absence of the Store Director, Assistant Store Director, Grocery Manager, and Service Manager. He/she serves as Controller of cash and returned checks and is responsible for assisting the Service Manager in achieving front?end productivity goals while maintaining superior guest service and satisfaction.

Key Responsibilities

• When a guest enters my area or department, the first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist with hiring, training, scheduling, and performance management (including discipline and separations) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks, checkers, and sackers; coordinate scheduling with the Grocery Manager
• Assist with the management of all Service Counter functions
• Assist with the initial interview for all departments and new team member orientations, including proper documentation when appropriate
• Assist with supervising and ensuring proper checking and bagging techniques are being used
• Assist with ensuring proper bookkeeping procedures are implemented
• Assist with ordering supplies for front?end maintenance of store and coordinate needs with the Grocery Manager
• Assist with performance evaluations and coaching sessions of all team members within the department and complete them in a timely manner
• Assist with general store information to the Spirit and Spirit?Too publications in stores without a Talent Relations Manager
• Assist with general public relations and Spirit initiatives within the store in stores without a Talent Relations Manager
• Assist with all payroll and accounting procedures and their implementation in stores without a Talent Relations Manager
• Assist with delegating and assigning trainers as necessary
• Ensure cleanliness and appearance of the entire front?end, including check stands, floors, exterior front of store, parking lot, etc.
• In stores without a Talent Relations Manager, assist the Service Manager with serving as the designated human?resource manager to handle hiring, training, and orientation objectives
• Safeguard, control, and monitor all store assets, ensuring policies and procedures are implemented for control of assets
• Assist with overall guest and team member safety
• Greet and speak politely with every customer on premises
• Perform other duties as requested or required by management

Key Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Required to work 40 hours per week; this will involve multiple opening, closing, and day shifts depending on the store needs
• Must maintain Certified Food Safety Manager certification
• Minimum of one year store experience
• Must be able to lift up to 50 lbs. and stand for long periods of time (up to 6 hours)
• Perform all other physical aspects of the job including bending, squatting, lifting, climbing, and walking
• Ability to function as a team member and get along with others