Job Details

Join to apply for the CSS II - Call Center - Plano role at North Texas Tollway Authority

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Summary

The purpose of this position is to interact with customers to provide and process information in response to inquiries, concerns, and requests about their accounts. Duties include handling customer interactions and responding to inquiries. The position will also participate in team meetings to maintain expert knowledge about NTTA products or services and discover new communication tactics to best assist customers. Other duties include completing related projects as assigned.

• Retention Bonus: $1000***
• Starting Pay: $18.50/hr.***

About NTTA

NTTA is a political subdivision of Texas created to acquire, construct, maintain, and operate toll roads in North Texas. As a customer-driven organization, NTTA delivers a safe and reliable toll system for millions of customers each year in one of the fastest-growing regions in the United States. We are a vibrant organization with a highly qualified, energized, and engaged team focused on achieving excellence.

Our mission

We are committed to providing a safe and reliable toll road system, increasing value and mobility options for our customers, operating the authority in a businesslike manner, protecting our bondholders, and partnering to meet our region's growing transportation infrastructure needs.

Call Center Responsibilities

• Taking inbound calls from customers to assist with account-related questions or inquiries. Call volume can range from back-to-back calls to periods of gaps between calls. Some outbound calls may also be required.
• Setting up new accounts, taking and providing information, making account changes, and processing requests via phone or at front counter locations.
• Responding to emails and other requests for information.
• Processing payments, verifying information, reviewing images, resolving credit card disputes.

Qualifications

Minimum:

• High School Diploma
• 1-3 years experience
• Fluency in English
• Ability to type 30 WPM

Preferred: N/A

How To Apply

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NTTA is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.