Job Details

Zelis Verification Specialist

The Verification Specialist will assist providers in completing registration and enrollment requirements for direct deposits. This position will work a Monday Friday shift, from 11:30am - 8:00pm EST.

You must be located 50 miles from a Zelis office location.

Zelis locations:

• St Petersburg, FL
• St Louis, MO
• Plano, TX
• Morristown, NJ
• Boston, MA

Shift: 11:30 am - 8:00 pm EST

What You'll Do

• Verify registration and enrollment requests and forms contain all necessary and appropriate information.
• Review daily reports and data entry forms to identify accounts that need maintenance or verification.
• Contact clients by phone to collect information needed to verify or update their accounts.
• Respond to basic questions, by phone or secure mail messages, about specific Zelis products and services.
• Troubleshoot and resolve customer issues in a professional and timely manner.
• Adhere to Zelis Payments standards and policies to ensure client privacy.

What You'll Bring to Zelis

• Excellent customer service and soft skills.
• Strong communication skills, both written and verbal.
• Attention to detail and good analytical skills.
• Computer proficiency and technical aptitude.
• Ability to adapt to change and respond effectively in a fast paced and deadline focused environment.
• Ability to prioritize tasks to meet deadlines and work within defined SLA's.
• Ability to utilize MS Office Suite products.
• Ability to sit for extended periods of time.
• A standard business environment with moderate noise levels and minimal distractions.
• Ability to lift and move approximately thirty (30) pounds on a non-routine basis.
• Associate degree/two years of college, or equivalent work experience, preferred.
• Thorough knowledge of company and departmental policies and procedures of Zelis optional.

Location and Workplace Flexibility

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We welcome applicants from all backgrounds and encourage you to apply even if you don't meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email ...@zelis.com.