Job Details

🚀 Job Opportunity: B2B Customer Support Specialist

📍 Location: Plano, TX (Hybrid)

🕒 Job Type: Full-Time | Direct Hire

🎓 Fresh Graduates Welcome

✨ Hybrid work opportunity available after 3–4 months of in-office training

Our client, a leading AI-driven retail brand known for high-quality branded T-shirts, is expanding their support team and is looking for a B2B Customer Support Specialist. This role is ideal for candidates who enjoy problem-solving, working with data, and learning how AI is transforming customer support.

🧠 About the Role

• Handle B2B customer support through email and chat only (no phone calls).
• Work in an AI-focused, automation-driven environment—this is not a high-volume call center role.
• Research, analyze, and resolve customer issues efficiently and accurately.
• Identify root causes of issues and suggest improvements to processes and workflows.
• Use customer data and metrics such as CSAT, NPS, and performance reports to drive service improvements.
• Collaborate with cross-functional teams to improve automation, self-service tools, and operational efficiency.
• Play an active role in enhancing the overall customer experience and journey.

✅ Must-Have Qualifications

• Bachelor's degree (required).
• Positive, high-energy attitude with excellent written and verbal communication skills.
• Strong analytical and problem-solving mindset.
• Comfortable conducting online research to find accurate solutions.
• Eagerness to learn and work with AI tools and new technologies.
• Flexibility to work morning or afternoon shifts (🚫 no night shifts).
• Experience with Zendesk is a plus but not mandatory.

🌟 If you're excited about working in an AI-powered company, solving problems creatively, and growing your career in customer support, we'd love to hear from you!