Job Details

Purpose of Job

The Training Administrator supports the strategic delivery, implementation, and continuous improvement of the company's agent education programs and events. This role coordinates the planning, scheduling, execution, and evaluation of all training activities, ensuring high-quality learning experiences for sales associates and staff across the organization. Responsibilities include curriculum coordination, instructor support, technology administration, program logistics, training data reporting, departmental inquiries, and maintaining regulatory compliance with Texas Real Estate Commission (TREC) for Continuing Education (CE) courses. The Training Administrator also provides general training and plays a key role in enhancing training effectiveness, supporting departmental initiatives, and driving agent development outcomes.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

Training Program Coordination & Instructional Design Support (35-45%)

• Coordinate the development, scheduling, sequencing, and rollout of training programs across multiple locations, varying platforms (in-person, virtual, or hybrid), and audiences.
• Teach individual and group training classes on our education platforms and training on company-wide technology, providing hands-on support to agents during classes to keep instruction flowing.
• Manage the master training calendar, class logistics, and materials flow.
• Monitor in-person, virtual, and hybrid classes and enforcing TREC guidelines during the
• Collaborate with instructors and subject matter experts to update content, refine materials, and ensure consistency across all courses. Transform instructor knowledge into structured course content aligned with adult-learning best practices.
• Assist with developing, updating, and assembling training modules, presentation materials, learning objectives, and assessments, including handouts, documents, how-to videos, and materials.
• Coordinate the launch of new training initiatives, ensuring communication, timelines, resources, and quality control are met.

Training Operations & Technical Administration (15–20%)

• Communicate with staff and agents to determine and troubleshoot and resolve education-related technical This includes, but is not limited to, responding to questions and assisting with hardware and troubleshooting software when starting or monitoring a class and/or visiting offices.
• Maintain the company intranet(s), Google Sites, training portals, and internal agent resources.
• Enter and sync class details across the various registration platforms, including, but not limited to, Zoom, Google calendar, the intranet, and internal communication software.
• Troubleshoot and resolve education-related technical issues, collaborating with IT and third-party vendors when needed.

Agent Support & Stakeholder Collaboration (10–15%)

• Schedule and set up sales associates' training and professional development programs and events, assist with registrations for classes and events, and coordinate pre- and post-class reminders and follow-up emails.
• Onboard new agents by educating them on the company's training pathways and tracking their early progress.
• Act as a liaison between sales associates, instructors, and office leadership to support training success.
• Maintain vendor coordination, lunch sponsorships, and third-party partnerships needed for training delivery, update corresponding spreadsheets, and ensure clear and timely communication..
• Represent the education department at staff meetings, agent meetings and events, and new-agent orientations.

Program Evaluation & Reporting (10–15%)

• Develop and maintain course surveys using Google Forms and other approved tools, ensuring questions remain relevant and aligned with departmental goals.
• Compile and analyze training data, including attendance, CE completions, survey feedback, and agent performance trends.
• Prepare training reports for management, identifying gaps, needs, and improvement opportunities.
• Track course compliance, TREC reporting requirements, and departmental quality benchmarks.

Administration (10-15%)

• Perform daily office operations and ensure the workspace is organized and maintains a professional appearance.
• Maintain digital file systems, course libraries, and updated training assets.
• Maintain accurate training records, class completions, and attendance submissions, including reporting CE completions to TREC and ensuring all credentialing requirements are met.
• Perform classroom set-up and break-down as needed, including but not limited to preparing refreshments, coordinating lunch sponsors, cleaning surfaces, supporting instructor needs, and printing and assembling workbooks.
• Complete additional responsibilities and project assignments as requested.
• Answer phones, greet and direct visitors, schedule appointments, and assist with internal communication, including, but not limited to, email newsletters, slide show presentations, course handouts, etc.
• Conduct quality reviews of all materials to ensure accuracy, branding, visual consistency, and educational integrity.

Perform any additional responsibilities as requested or assigned. (0-10%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job
• Follow the company HR Policy, the Code of Business Conduct, and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Associate or bachelor's degree in business administration, education, communications, or related field; or equivalent work experience and knowledge.

Experience:

• Minimum of 3 years of experience in education, training coordination, instructional support, and/or office administration.
• Real estate experience is preferred, but not

Knowledge and Skills:

• Demonstrated proficiency with computers and related technologies.
• Strong oral and written communication skills, including the ability to deliver effective presentations, lead small-group training and professional meetings, and conduct business in diverse situations.
• Excellent interpersonal skills with proven leadership capabilities.
• Strong analytical, problem-solving, and sound decision-making skills.
• Project management expertise with the ability to prioritize and organize, manage multiple tasks simultaneously, and maintain a strong attention to detail.
• Ability to create clear, engaging templates, structured content, training materials, including manuals that incorporate graphics and high-quality written content.
• Consistently maintains professionalism and meets established deadlines.
• Ability to adapt quickly and effectively within a fast-paced, evolving environment.
• Customer-focused mindset, with a commitment to supporting agents, vendors, instructors, and internal stakeholders.
• Self-motivated with a drive for continuous technical and professional development.
• Proficiency in desktop and web applications, including Zoom, Google Workspace, Microsoft Office products, and related learning platforms.
• Ability to troubleshoot technology and proactively resolve issues.
• Strong desire to learn and develop new technology-related skills, with a particular interest in AI.

Other Information

• Ability to travel to different offices to monitor and/or provide training.
• Ability to monitor department email and phone messages.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.