Job Details

Title: CSAT Agent
Location: Plano, TX

Salary Range: $30/hr.

Introduction

Join our dynamic team as we embark on an exciting project. We are seeking motivated individuals who are ready to contribute to our success and ensure seamless support during our decommission phase.

Required Skills & Qualifications

• Applicants must be able to work directly for us on W2
• Experience in helpdesk or support coordination roles
• Strong organizational and communication skills
• 4 years of experience in Helpdesk Solution
• Ability to manage multiple tasks in a fast-paced environment
• Familiarity with ticketing systems and IT support processes
• Experience in IT decommission projects
• Knowledge of compliance standards and SLAs
• Proficiency in report preparation and documentation

Day-to-Day Responsibilities

• Serve as the primary contact for helpdesk support during decommission
• Log, track, and resolve user issues efficiently
• Escalate complex problems to technical teams and follow up on resolutions
• Maintain accurate records of helpdesk activities and prepare reports
• Ensure compliance with organizational standards and SLAs

For immediate consideration please click APPLY to begin the screening process with Alex.