Job Details

Performs all basic administrative functions and provides administrative support for the General Manager. Responsible for ensuring an efficient operation in accordance with Aimbridge Hospitality standards.

QUALIFICATIONS:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Ability to type 55 wpm
• Proficient with Microsoft operating systems, OnQ and Sales Pro Enterprise
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Possible weekends and Holidays based on business demands.
• Maintain high standards of personal appearance and grooming, which include compliance with the Aimbridge Hospitality dress code and wearing name tag when working (per brand standards)
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Be familiar with all Aimbridge Hospitality policies and house rules.
• Complete all of the Executive office's general clerical needs efficiently and effectively.
• Address and resolve all customer problems in an efficient and effective manner.
• Maintain a strong working knowledge of all hotel operations.
• Approve all VIP reservation requests and ensure requests are completed in detail; Issue suites accordingly and in conjunction with the Front Office.
• Organize and prepare all managerial meetings.
• Actively participate in all managerial meetings and record minutes.
• Coordinate all of the General Manager's travel arrangements.
• Maintain guest preference database.
• Maintain guest incident reports and follow up on each to ensure appropriate action was taken.
• Coordinate input from department heads for monthly departmental status and financial reports.
• Maintain a trace file on all pending events and items in the hotel; follow up daily with appropriate departments.
• Conduct site inspections with General Manager and follow up with appropriate manager in the event of a problem.
• Any other duties as assigned.

PROPERTY INFORMATION:

Your base for Frisco Station and The Star! Find us in Frisco Station, a half-mile from football games at The Star, and within 10 minutes of Dr. Pepper Ballpark and Toyota Stadium. Stonebriar Centre shopping is two miles away. We offer all-day dining, and our bar serves handcrafted cocktails and local beers. Enjoy our fitness center and complimentary Canopy bikes to explore the area.At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us! Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture-we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: