Job Details

This role is a key team player position in a constantly changing busy environment that requires accuracy, attention to details, initiative and a pro-active approach to duties and responsibilities while working with the individuals in services, clinical team, and co-workers. The qualified applicant must demonstrate a positive attitude, considerable latitude for independent judgment, professional ethics, appearance, and conduct. All interactions with individuals in services and other LifePath staff are conducted in a person-centered trauma informed way.

Primary duties include providing quality customer service by answering and screening phone calls, taking messages, providing information, and transferring to the appropriate person/department; scheduling and rescheduling appointments; updating information in medical record and other general office duties as needed. This position will work closely with other clinical teams to ensure all needs are met of individuals calling into LifePath Systems.

Additionally:

• Acts as a responsible member of the team. Works cooperatively with individuals in service and staff to meet needs while following agency procedures.
• Understands and promotes trauma informed care practices.

Position will be primarily in McKinney with focus on the Call Center. Hours/shifts vary from 7:30a-4:30p, 8a-5p, 8:30a-5:30p depending on Center needs/staffing. May be required to report to Plano or McKinney depending on coverage needs.

Education, Training and Experience (including licensure and certification)
• High School Diploma or General Education Degree (GED)
• 3 years' experience working in a medical office, agency, or hospital with knowledge of scheduling, insurance verification,
billing and collections preferred.
• Bilingual preferred

Knowledge, Skills, and Abilities
• Knowledge and experience in performing office duties.
• Must be knowledgeable in computer programs such as Microsoft Word and Excel.
• Must be professional and knowledgeable of customer service skills.

• Must be Knowledgeable of Medicaid, Medicare, and Private Insurance billing Practices.