Job Details

Company DescriptionJob DescriptionWe are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to ourvalued customers.* Respond to customer inquiries via phone, email, and in-person interactions* Address and resolve customer complaints in a timely and professional manner* Process orders, refunds, and exchanges accurately* Maintain up-to-date knowledge of products, services, and company policies* Collaborate with other departments to ensure customer satisfaction* Document customer interactions and update customer records in our system* Identify and escalate complex issues to appropriate team members when necessary* Contribute to a positive team environment and support colleagues as neededQualifications* Excellent verbal and written communication skills* Strong problem-solving abilities and attention to detail* Proficiency in customer service software and basic computer skills* Ability to multitask and prioritize in a fast-paced environment* Patient and empathetic approach to customer interactions* High school diploma or equivalent* Previous customer service experience preferred* Ability to work on-site at our Denton location (2317 W University Dr)Additional InformationWORK CONDITIONSExposure to:* Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks* In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas* Extreme weather conditions including* temperatures ranging from 0 degrees up to 110 degrees outside* Rain, fog, sleet, snow, ice, wind, dust, and more* Sudden changes in temperature in work area and while outside* Fumes from food odors* Exposure to cornmeal dust* Cramped quarters including walk-in cooler* Hot surfaces/tools from oven and hot plates up to 500 degrees or higher* Sharp edges and moving mechanical partsSENSING :* Talking and listening on telephone* Near and mid-range vision for most in-store tasks* Depth perception* Ability to differentiate between hot and cold surfaces.TEMPERAMENTS :* The ability to direct activities* Perform repetitive tasks* Work alone and with others* Work adequately under stress* Meet strict quality control standards* Work well with others* Satisfy unhappy customers* Analyze and compile data* Make judgments and decisions* Problem SolvingPHYSICAL REQUIREMENTS* Standing* Most tasks are performed from a standing position* Height of most work surfaces is between 36 and 48 inches* Walking/Jogging/Running* For short distances or for short durations* Sitting* Paperwork is normally completed in an office at a desk or table* Lifting* Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck* Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'* Cases are usually lifted from floor and stacked onto shelves up to 72" high* Carrying* Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves* Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray* Pushing* To move trays which are usually placed on dollies* A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push* Climbing* Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance* Stooping/Bending* Forward bending at the waist is necessary at the pizza assembly station* Toe room is present, but workers are unable to flex their knees while standing at this station* Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day* Forward bending is also present at the front counter and when stocking ingredients* Crouching/Squatting* Performed occasionally to stock shelves and to clean low areas* Reaching* Reaching is performed continuously; up, down and forward* Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves* Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes* Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones* Hand Tasks* Eye-hand coordination is essential. Use of hands is continuous during the day* Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists* Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter* Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes* Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes* Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel