Job Details

SummaryThis requisition expires on May 9, 2026 but may close earlier if the position is filled prior to the expiration date.Responsible for hosting birthday parties including, but not limited to, greeting guests, maintaining birthday party area, serving food and beverages, and assisting with party activities.Essential Functions and Other Important DutiesESSENTIAL FUNCTIONSReasonable accommodations may be made to enable individuals with disabilities to perform essential functions.DUTIES* Work scheduled parties and events at assigned location.* Greet and assist guests with requests; bring in and store gifts.* Set up and clean up for booked parties; maintain cleanliness and organization of party area.* Serve food and beverages to all party guests.* Direct all guests to areas throughout Water Works Park and the Denton Natatorium.* Handle and resolve guest concerns in a courteous and professional manner; notify leadership immediately if not able to resolve customer concerns.* Attend all staff meetings and trainings, as required.SUPERVISORY/BUDGET RESPONSIBILITIES* NoneOTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Job RequirementsEDUCATION, EXPERIENCE AND LICENSES/CERTIFICATIONS* One (1) year experience in customer service, or related field; and,* Red Cross or American Heart Association Adult CPR, AED & First Aid Certification designated timeframe outlined for program (online training is not valid).REQUIRED SKILLS/ABILITIESTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:* Knowledge of leisure, social, health and legal needs of individuals with disabilities at all age levels.* Knowledge of CPR/AED first aid procedures.* Skill in problem solving; identifying problems and reviewing related information to develop and evaluate options and implement solutions.* Skill at the beginner level, working with Microsoft Office 365, and other software systems to complete work.* Skill in providing exceptional service to internal and external customers.* Skill in interpersonal relationships, including using tact, patience, and courtesy.* Ability to interact with children and adults promoting a safe and fun environment.* Ability to take charge and identify solutions quickly in emergency situations.* Ability to work independently to manage multiple work tasks while balancing competing priorities with attention to detail and in a fast-paced environment.* Ability to establish and maintain effective interpersonal relationships.* Ability to handle difficult and stressful situations with professional composure and confidentiality.* Ability to communicate effectively, both in oral and written forms, for the needs of the audience.* Ability to be flexible and adaptable to changing work environment to facilitate/accomplish needed activities.* Ability to recognize, analyze, and solve a variety of problems.CONDITIONS OF EMPLOYEMENT* Must pass a drug test, criminal history background check, and social security number verification.* Must be at least sixteen (16) years of age.* Must pass a physical examination.* Must have or obtain Red Cross or American Heart Association Adult CPR, AED & First Aid Certification designated timeframe outlined for program (online training is not valid).Environmental Factors and Conditions/Physical RequirementsSAFETY* Perform preventive maintenance on tools and equipment; ensure equipment is in safe operating condition.* Follow established safety procedures and techniques to perform job duties including lifting and climbing; operate tools and equipment according to established safety procedures.* Promptly report unsafe conditions in work area and/or any conditions that are not immediately correctable to supervisor.WORKING CONDITIONS/PHYSICAL REQUIREMENTS* Safety Sensitive (Subject to random drug testing): Yes.* Tools/Equipment Used: Standard office equipment, including computer and peripherals; birthday party supplies and food service equipment.* Posture: Prolonged sitting and standing; occasional stooping, squatting, kneeling, bending, pushing/pulling, and twisting.* Motion: Frequent repetitive hand motions; occasional reaching.* Lifting: Lifting no more than 50 pounds and carrying no more than 25 pounds.* Environment: Works inside and outside with exposure to inclement weather, climate-controlled environment, noise, debris, odor, and chemicals; occasionally requires irregular and/or prolonged hours.* Travel: Travels to City of Denton buildings and professional meetings as required.* Attendance: Regular and punctual attendance at the worksite is required for this position.* Must be able to work weekends, overtime or outside of normal business hours, as required.* Must be able to obtain Adult and Pediatric CPR, AED and First Aid certification by the designated timeframe outlined for program.* Must be able to work on a rotating schedule seven (7) days per week.* Mental Demands: Maintains emotional control under stress; works with frequent interruptions.CORE VALUES* Inclusive* Collaborative* Service-Oriented* Strategically Focused* Fiscally ResponsibleEEO STATEMENTCity of Denton is an equal opportunity employer. It is City of Denton's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.ADA/EOE/ADEAThis job description is not an employment agreement, contract agreement, or contract. Management has exclusive right to alter this job description at any time without notice.