Job Details

Customer Service Rep

We are seeking a friendly and empathetic Customer Service Representative to join our team in Denton, United States. As a key member of our customer support team at our 2317 W University Dr location, you will be responsible for providing exceptional service to our valued customers.

Responsibilities include:

• Responding to customer inquiries via phone, email, and in-person interactions
• Addressing and resolving customer complaints in a timely and professional manner
• Processing orders, refunds, and exchanges accurately
• Maintaining up-to-date knowledge of products, services, and company policies
• Collaborating with other departments to ensure customer satisfaction
• Documenting customer interactions and updating customer records in our system
• Identifying and escalating complex issues to appropriate team members when necessary
• Contributing to a positive team environment and supporting colleagues as needed

Qualifications include:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multitask and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• High school diploma or equivalent
• Previous customer service experience preferred
• Ability to work on-site at our Denton location (2317 W University Dr)

Work Conditions:

Exposure to: Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 32 degrees in cooler to 90 degrees and above in some work areas.

Sensing: Talking and listening on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces.

Temperaments: The ability to direct activities. Perform repetitive tasks. Work alone and with others. Work adequately under stress. Meet strict quality control standards. Work well with others. Satisfy unhappy customers. Analyze and compile data. Make judgments and decisions. Problem Solving.

Physical Requirements:

• Standing: Most tasks are performed from a standing position. Height of most work surfaces is between 36 and 48 inches.
• Walking/Jogging/Running: For short distances or for short durations.
• Sitting: Paperwork is normally completed in an office at a desk or table.
• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.
• Carrying: Large bags/boxes/crates, weighing up to 50 pounds, are carried from the workstation to storage shelves. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.
• Pushing: To move trays which are usually placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 45 - 120 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.
• Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.
• Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently, activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.