Job Details

Job Description:

Job Title: Service Desk / Help Desk Support

Location: Plano, TX 75024

Duration: 10+ Month of Contract

Work Schedule: Rotational shifts (Days, Afternoons, Nights, Weekends, Holidays)

Work Mode: Onsite during core business hours; nights, weekends, second shift, and holidays are remote

Job Summary:

We are looking for a customer-focused Service Desk Agent to provide technical support to internal users in a fast-paced call center environment. The role involves troubleshooting application issues, responding to calls and chats, and ensuring timely resolution of IT incidents.

Key Responsibilities

• Provide remote application and technical support to internal users
• Respond to inbound calls and chat requests efficiently
• Troubleshoot primarily software-related issues; assist with basic hardware queries
• Log, track, and escalate tickets using a ticketing system (ServiceNow preferred)
• Remotely access end-user systems to resolve issues and achieve first-call resolution
• Support onboarding and training of new team members as needed

Basic Requirements

• Experience in Help Desk / Service Desk or IT Support roles
• Strong communication and customer service skills
• Familiarity with ticketing systems and remote support tools
• Willingness to work shift-based schedules, including nights and weekends

Training & Schedule

• Rotational shifts based on business needs (including weekends)
• Training: First 2 weeks: Monday–Friday, 8:00 AM–5:00 PM (classroom-style training)

DEXIAN is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.