Job Details

Registration Representative I

The Registration Representative I gets current and accurate demographics and insurance information. This is to register patients, verify insurance benefits, and collect patient financial responsibilities.

Essential Functions of the Role:

• Conducts and documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Registers patients at multiple locations and works in various department areas. Understands patient flow processes in each area. Identifies process improvement opportunities that promote team concepts with co-workers. Improves revenue cycle functions and the patient experience.
• Interacts regularly with other areas and departments. Provides information on patient delays and schedule changes within and between departments.
• Verifies patient eligibility for insurance coverage and benefit levels for services. Calculates and collects patient liability dues according to financial clearance policies. Establishes patient liability and advises patients of deposit requirements per policy. Negotiates payment arrangements with patients when necessary per policy.
• May perform cashiering duties following established policies and procedures. This could be the main responsibility in the department.
• Assists patients to nursing units by providing directions, personal escort, and medical mobility assistance (e.g., wheelchairs), when applicable.
• Adhere to compliance for order validations, cash policy, government payor, and patient safety requirements for proper patient identification.

Key Success Factors:

• 1 year of healthcare or customer service experience preferred.
• Requires good listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.
• Maintain a professional demeanor in stressful and emotional environments, including crime, behavioral health, suffering patients, and life or death situations.
• Must exhibit high empathy and communicate well with patients and families during trauma, while showing exceptional customer service skills.
• Demonstrates ability to manage multiple, changing priorities in an effective and organized manner.
• Excellent data entry, numeric, typing, and computer navigational skills. Basic computer skills and Microsoft Office.

Qualifications:

• Education - H.S. Diploma/GED Equivalent
• Experience - Less than 1 Year of Experience