Job Details

Remote Call Center Agents

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments:

• Member Services: Inbound customer support
• Retention: Inbound retention and customer engagement
• Pre-Cancel Services: Outbound re-engagement and light collections
• Third-Party Collections: Available by request only

Schedules & Availability

• Training Schedule: Monday to Friday, 9:00 AM 6:00 PM CST (First two weeks)
• Post-Training Schedule: Monday to Friday, 10:00 AM 7:00 PM CST
• Attendance Requirements:
• 100% attendance required during training
• Ongoing attendance must meet a minimum of 93% to qualify for bonuses

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Resolve customer inquiries efficiently and professionally
• Document all call activity accurately using internal systems
• Adhere to all compliance and operational guidelines
• Maintain performance metrics including attendance and key performance indicators (KPIs)