Job Details

Benefits:

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

If you're hungry to leverage your retail sales, customer services, social media skills and engaging personality into a challenging and rewarding career- we want to TALK to you! You work backwards from our customers' needs, work as One Team with our talented craftsmen and see every conversation with our customer as an opportunity to build a lasting relationship. Simply put- our customers call us for their every home improvement project- big or small!

Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around the needs of our customers. As we continue to grow, we are looking for highly organized and motivated candidates just like you to serve as Office Managers to ensure efficient and smooth daily operations.

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED! Additionally, you will be a key component to the management of the daily schedule. Listening to customers and helping them solve their problems is the objective. Matching the right craftsmen with the right customer is key to a successful customer journey. You will use your social media skills to directly engage with our customers, driving positive impressions, and repeat sales.

This is a great opportunity for you to grow toward advancement to a leadership role with us, and to apply your skills to a job in which you will face different challenges and solve new problems each and every day. We offer highly-competitive compensation and benefits, and the chance to work with a national organization that still maintains the flexibility and tight-knit feel of a locally owned and independently operated franchise.

If this sounds like the kind of career move you've been looking to make, and if you meet our qualifications, we want to talk with you. Contact us today!

Here is just some of what we have to offer:

Competitive pay ranging from $4000-$5000 per month

Performance bonuses, based on weekly revenue targets

Paid Vacation

Flexible scheduling

Advancement and growth opportunities

Regular pay reviews

Job Responsibilities

As an Office Manager, you will be responsible for inbound and outbound customer sales/education while organizing work and project schedules for our craftsmen. This will require that you provide customers with information and expert advice on our services, pricing, and availability. You will also provide logistical support for our craftsmen, helping them with material ordering and scheduling efficiencies.

Your specific duties in this role will include:

Respond to job leads in a timely manner

Coordinating the schedule and material ordering for multiple craftsmen and projects

Utilizing our dispatching & schedule management software

Returning customers calls as needed and following up with past customers

Performing paperwork and filing duties

Assist in solving operational logistics to ensure a smooth customer journey

Online social media posts and driving positive impressions

Job Requirements

We are looking for professionals who are highly organized and detail-oriented, with a strong administrative background and multi-tasking skills. It is also important that you display excellent verbal and written communication and interpersonal skills, as well as the ability to interact effectively with both customers and our craftsmen. You will also need a strong solution-focused attitude and be quick on your feet.

Specific qualifications for the role include:

High school diploma or GED

3-5 years of administrative assistant/scheduling experience

Comfortable with sales, specifically lead generation and high conversion rates (to sales)

Adept at social media use, specifically using social media to drive marketing

Adaptive to technology

Strong customer service skills

Excellent office management skills

Solid typing skills; ten-key skills, a plus

Great multitasking and prioritization skills

Exceptional communication skills

Sales and/or Marketing – a basic understanding of sales and marketing and the differences between the two, a plus

QuickBooks Online or other accounting knowledge, a plus

Customer-facing experience, a plus

ServiceTitan experience is a major plus

Build fun and rewarding career with an industry leader!

Apply now!

Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.