Job Details

BCforward is currently seeking a highly motivated Remote Call Center Representative.

Position Title: Call Center Representative

Location: Remote

Pay Rate: $23/hr to $23/hr on W2

Anticipated Start Date: 12/01/2025
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 3+ Months (contract position)

Job Type: (40+ HOURS WEEKLY], [CONTRACT], [Remote]

Job Description:
Job Summary:
We are seeking a dedicated and professional Customer Service Representative with prior experience in healthcare or Medicaid environments.
The ideal candidate will handle inbound and outbound calls, assist members with inquiries, provide accurate information regarding benefits and services, and ensure a positive customer experience.
This role requires strong communication skills, problem-solving abilities, and familiarity with healthcare or Medicaid processes.

Key Responsibilities:
* Handle high-volume inbound and outbound calls in a call center environment.
* Assist members with questions related to Medicaid benefits, eligibility, claims, authorizations, and provider information.
* Provide clear, accurate, and timely information while maintaining excellent customer service standards.
* Document all interactions in the system according to compliance and quality guidelines.
* Resolve member issues or escalate them to appropriate departments as needed.
* Verify member information and ensure data accuracy in all systems.
* Follow HIPAA and Medicaid regulations to protect member privacy and sensitive information.
* Educate members on available services, benefits, and program processes.
* Meet performance metrics, including call quality, productivity, and customer satisfaction.
* Collaborate with team members and supervisors for continuous improvement.

Required Qualifications:
* Previous experience in a customer service or call center role (healthcare/Medicaid experience strongly preferred).
* Knowledge of Medicaid programs, claims, authorizations, or eligibility processes.
* Strong verbal and written communication skills.
* Ability to handle difficult conversations with professionalism and empathy.
* Proficiency in computer systems, CRM tools, and data entry.
* Strong problem-solving and multitasking abilities.
* High school diploma or equivalent (some roles may prefer additional education).

Preferred Qualifications:
* Experience working in a managed care, health plan, or healthcare provider environment.
* Familiarity with HIPAA compliance, insurance terminology, and billing processes.

Key Competencies:
* Customer-focused
* Detail-oriented
* Empathetic and patient
* Strong organizational skills
* Team player
* Ability to work in a fast-paced environment

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 247360 when responding to this ad.

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Job Snapshot
Employee Type Contractor

Location Plano, TX (Onsite)

Job Type Customer Service

Experience Not Specified

Date Posted 11/20/2025