Job Details

Parts Administrative Assistant

Central point of contact for incoming phone calls and emails for the Parts Department. This position provides administrative support to the Parts Department within Product Support.

Essential Duties and Responsibilities:

• Support incoming calls and emails for the Parts Department
• Create and Manage Notifications within SAP and assign them to the appropriate Parts Coordinator
• Monitoring of open Notifications and following up with Parts Coordinator on notification status
• Manage backordered Parts Sales Orders shipping dates and provide updates to customers in a timely manner
• Provide immediate responses and updates on all inquiries via email and/or phone
• Provide daily reports to management on Notification status
• Provide tracking numbers and copies of invoices when requested

Process:

• Help identify process efficiencies and compliance.
• Document work process for area of responsibility.
• Other duties as required

Qualifications / Characteristics:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Administrative Assistant must be committed to service excellence and demonstrate a Customer First attitude at all times, possess excellent verbal and written communication skills; must be punctual; self-motivated; have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations.

• Ability to learn and become highly effective in SAP (ERP system)
• Strong work ethic, trainable, coachable, flexible and visionary
• Calmness under pressure
• Attention to detail a must
• Good decision making and communication skills
• Interest in helping and working with customers
• Sound practical judgement of priorities
• Ability to work independently and as a team member

Education:

• High School Diploma
• 1 2 years in Customer Service or equivalent customer service
• Proficient in Microsoft office software
• SAP experience preferred, but not required

Language:

• Ability to read and understand English instructions

Hourly Range: $18 - $20

Nearest Major Market: Washington DC