Job Details

Technical Writer

This is a remote position.

Job Role: We are seeking a skilled Technical Writer to join our team. As a Technical Writer, you will be responsible for creating user-friendly and easily understandable content for our no-code SAAS product. You will play a vital role in ensuring our non-technical customers can effectively use our product and understand its features.

Project Role: Technical Writer

Work Experience: 3+ years

Work Location: Remote

Must Have Skills: UX Writing, Technical Writing

Roles and Responsibilities:

• Develop high-quality content for our SAAS based software, ensuring it is concise, clear, and easy to understand for a non-technical audience.
• Collaborate with cross-functional teams, including developers, product managers, and customer support, to gather information and understand the features and functionalities of our product.
• Write user-friendly content, such as tooltips, how-to-guides, tutorials, FAQs, and troubleshooting articles, to help users navigate our platform and resolve common issues.
• Translate complex technical concepts into simple language that is accessible to non-technical users.
• Regularly update and maintain existing content to ensure accuracy, relevancy, and alignment with the latest product updates.
• Collaborate with the design team to create visually appealing and intuitive designs, screenshots, and visuals to enhance the understanding of the content.
• Continuously improve content quality by gathering user feedback, analyzing user behavior, and making data-driven recommendations for improvements.
• Apply UX writing principles to ensure a seamless and user-friendly experience across all content touch points.

Profile:

• Proven experience as a technical writer or content writer, preferably in a SaaS or technology environment.
• Exceptional writing and editing skills, with the ability to explain complex technical concepts in simple terms.
• Experience in UX writing, creating user-centered content that guides users through interfaces.
• Experience in creating content for a non-technical audience is highly desirable.
• Familiarity with content management systems (CMS) such as WordPress, Shopify, Wix etc would benefit.

Desired Candidate Profile:

• Good communication skills
• Good, positive attitude
• Good problem-solving skills
• Good IQ
• Lots of common sense