Job Details

Assistant Practice Manager

The Assistant Practice Manager (APM) plays a critical role in assisting the Practice Manager and executive team to achieve organizational goals by managing the daily operations of the office. As a vital team member, the APM serves as a fully functioning liaison for practice management, ensuring smooth office flow and supporting overall practice success.

Primary Objectives:

• Collaborate with the Practice Manager to create a successful and expanding practice through effective staff management and office administration.
• Ensure compliance with policies, job descriptions, and best practices to maintain a professional and efficient environment.
• Promote and implement strategies to drive new patient growth through effective marketing and patient engagement.
• Monitor key performance indicators (KPIs) such as production, collections, case acceptance rates, and patient appointments to assess success and implement improvements.
• Create a patient-friendly environment where staff functions as a cohesive team, allowing doctors to focus on high-quality patient care.

Key Responsibilities:

• Act as a liaison between the Practice Manager, staff, providers, and patients, ensuring clear communication and timely problem resolution.
• Assist with staff hiring, onboarding, training, and scheduling.
• Conduct staff meetings, job reviews, and develop ongoing training programs.
• Manage patient satisfaction by ensuring smooth intake processes and addressing concerns swiftly.
• Oversee daily office transactions, including balancing patient accounts and managing operational efficiency.
• Ensure adherence to policies and systems post-training and create an environment of continuous improvement.
• Support upper management's long-term goals and collaborate on new initiatives to enhance practice performance.

Required Skills:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service abilities.
• Ability to inspire teamwork and maintain composure under pressure.
• Effective time management, self-motivation, and confidence.
• Superior organizational skills and a professional demeanor.
• A solid understanding of dental procedures and office systems.

Supervisory Responsibilities:

• Assist the Practice Manager with hiring, training, and overseeing the business office staff.
• Lead the business office department, ensuring high standards of performance and accountability.

Physical Demands:

• Ability to remain stationary for 50% of the time.
• Frequently operate office equipment such as computers, printers, and phone systems.
• Communicate effectively with patients regarding appointments, treatments, and billing.

Hours: This is a full-time position requiring a minimum of 40 hours per week.

Metrics of Success:

• Total production and collections.
• Case acceptance rate and number of new patients.
• Appointment cancellations and no-shows.
• Trend improvement in KPIs.