Job Details

Overview

Location: Hybrid (3 days in office per week) in Allen, TX only.

About the Role: The Analyst, Accounting - A/R & Billing will work closely with customers and internally with operations, finance, and customer success teams to manage billing tickets and surface ongoing enhancements to the process. They will participate in cross-functional teams to identify and resolve near-term and long-term billing issues.

What Youll Do

• Manage all aspects of billing tickets, including answering billing questions, coordinating change forms for customers, subscription updates, processing refunds/credits/adjustments, etc.
• Support monthly invoicing process with QA and file review support
• Review/QA customer orders and amendment forms prior to monthly billing for accuracy
• Ensure company approval processes are followed for any customer subscription change requests
• Monitor outstanding order/amendment forms and manage voiding unsigned agreements at month end
• Aggregate and report on billing tickets and surface findings to the Finance team
• Work with Customer Success to collect past due payments from customers
• Compile operational and statistical reporting including problem resolution
• Manage all testing for new system development in Billing, including creation of detailed test conditions, testing strategy, and documentation of test results for audit controls
• Manage the resolution of system defects to ensure accurate and timely billing, including defect identification, prioritization, recovery, and impact reporting
• Communicate with multiple departments regarding controls and escalations based on established priorities
• Support collections and working capital management initiatives
• Collect and verify tax-exempt forms and maintain accurate records
• Other special projects, as assigned

What Youll Bring

• Strong verbal communication and active listening skills
• Excellent phone communication with the ability to convey information clearly and professionally
• Proficiency in data analysis and interpretation
• Strong attention to detail and accuracy in reporting

Education and Experience

• Bachelors degree in Accounting, Finance, Business, or related field, or equivalent education
• 3+ years of relevant work experience
• Experience working in a diverse, cross-functional team environment
• Experience with Zuora for subscription billing, or similar is a plus
• Experience with Salesforce is a plus
• Experience with NetSuite is a plus

Work Environment & Physical Demands

Prolonged periods of sitting at a desk and working on a computer are required. This role is largely sedentary but may require occasional lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects managements assignment of essential functions and does not prescribe or restrict tasks that may be assigned.

If you require a modification to your work equipment or furniture, please contact the People Team at ...@pushpay.com.

Equal Opportunity

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all team members. Pushpay uses E-Verify to confirm employment eligibility. Our career page provides more information.