Job Details

As a Sr AI Model Engineer at T-Mobile, this role is crucial in enhancing the AI models that drive our customer service automation. The position focuses on optimizing AI performance through advanced techniques such as prompt engineering, fine-tuning, and the development of AI tools and workflows. By architecting sophisticated agentic AI systems, the Sr Engineer improves the reasoning and interaction capabilities of AI across complex customer service workflows. Collaboration with cross-functional teams ensures that AI-driven enhancements are seamlessly integrated into production systems, enhancing customer interactions and satisfaction. Ultimately, this role significantly contributes to the strategic advancement of T-Mobile's AI capabilities, ensuring high reliability, accuracy, and efficiency in customer service operations. Job Responsibilities: Optimizes AI performance through prompt engineering and fine-tuning techniques to enhance customer service automation Develops AI tools and wor...AI, Engineer, Enterprise, Customer Service, Computer Science, Operations, Technology