Job Details

Technical Service Manager- HVAC (hybrid-work from home)

Join to apply for the Technical Service Manager- HVAC (hybrid-work from home) role at Daikin Comfort

Technical Service Manager- HVAC (hybrid-work from home)

Join to apply for the Technical Service Manager- HVAC (hybrid-work from home) role at Daikin Comfort

Regional Technical Manager Remote Hybrid position (work from home office but you must live in the region you support).

The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning systems with a focus on Commercial VRV/VRF products, including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.

Position Responsibilities

May include;

• Provide support for dealers/contractors to resolve technical issues
• Early Warning System / Proactive Field Intelligence / Technical Support / Reliability Investigation
• Gathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaints
• Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
• Field Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective Actions
• Conduct Installation and Tech Support Training; focus on targeted dealers with high failure rates
• Produce training materials for sessions
• Produce materials and conduct installation and service training sessions
• Responsible for a high quality, cost-efficient and on time service operation (internal and external)
• Ensure the availability and quality of communications with our customers
• Manage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the company
• Ensure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processes
• Participate in additional projects/activities to support ongoing business needs
  
  

Job Title

Technical Service Manager

Nature and Scope

• Works within knowledge
• Provides guidance to internal and external customers
  
  

Knowledge and Skills

• Formal Product Training effectively train / educate customers on our products
• Strong HVAC technical knowledge, operating systems, mechanical and electrical ability
• Excellent customer service, relationship management and interpersonal skills
• Proficiency in MS Outlook, Word, Excel and PowerPoint
• Must have excellent communication skills both written and verbal and HVAC technical acumen
• High level of attention to detail and problem solving skills
• Excellent organizational, time management and project management skills
• Ability to apply good judgement, strong work ethics and integrity on the job
• Highly self-motivated and directed with the ability to work in a fast moving environment
  
  

Experience

• 5+ years
  
  

Education

• High School Diploma or GED equivalent
• HVAC training/certification required
  
  

People Management

No

Physical Requirements / Working Environment

• Must be able to perform essential responsibilities with or without reasonable accommodations
• Travel is required up to 30%
  
  

Salary

$107,550.00 - $134,695.00

The Company provides equal employment opportunity to all employees and applicants regardless of a persons race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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