Job Details

Vaccine Customer Representative

The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Companys vaccines, as well as education and resources. They do this to support customer operational and financial needs such as reimbursement information and contract adherence in an effort to help the provider or system increase their immunization rates among appropriate patients and help protect them from vaccine preventable diseases. The Vaccine Customer Representative (VCR) is the primary point of contact for a variety of customers within their assigned geography. These customers may include health care providers such as physicians, nurses, pharmacists as well as quality directors, immunization managers, and office managers. Within their geography there are a diverse set of health care locations that they will call upon to execute their role including: clinics, health departments, integrated delivery systems, and hospitals. The VCR is a key member of the local customer team that works collaboratively with other field-based employees such as the Vaccine Key Customer Leader (VKCL), Vaccine Medical Affairs Leader (VMAL), Region Medical Director (RMD) as well as other members of the extended team.

This is a field-based sales position that is responsible for covering the Denton, Texas territory. Additional areas of the territory include and may not be limited to Gainesville and Flower Mound, Texas. The ideal location to reside is within this territory. Travel (%) varies based on candidates location within the geography.

Primary Responsibilities & Activities include and may not be limited to:

• Engaging in balanced product sales presentations with health care providers and health care business professionals to align customer needs and our companys vaccine attributes in accordance with product labeling, and CDC and professional society recommendations.
• Providing company vaccine management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.
• Providing customers with key insights by keeping apprised of professional and health care environment knowledge through self-study of company-provided scientific, product and marketplace information, attendance at product workshops and conferences, as well as consistent and ongoing review of our companys promotional materials.
• Utilizing analytical skills and tools to engage customers in quarterly business reviews regarding their vaccine contract to educate customers on the best ways to maximize their contract performance across the company portfolio.
• Assisting customers with education to improve their organizations immunization rates through adherence to quality-based programs using appropriate tools such as Vaccine IQ.
• Regularly monitoring their business performance against objectives using company provided tools.
• Developing a territory level business plan that focuses on improving immunization rates with assigned customers in accordance with our companys policies, standards, and ethics.
• Maintaining product knowledge and certification on the entire company vaccine portfolio along with knowledge of the CDC immunization schedule for both pediatric and adult vaccines.

Specifically:

• Within select customer accounts, acts as primary point of contact for the customer, meet with key customers/personnel to maintain understanding of their current practice structure, business model, and key influencers (managed care organization/payers, employers, state policy), and their patients needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified immunization needs.
• For select customer accounts, coordinate with our companys customer team (account executives, integrated delivery system team, solutions support teams, etc.) to outline customer strategy for interactions/relationships aimed at improving immunization rates.

Qualifications:

Minimum Requirements:

• S1 level: Bachelors degree with 0-3 years sales experience or a minimum of high school diploma with at least 4 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
• S2 level: Bachelors degree with 3+ years sales experience or a minimum of high school diploma with at least 6 years of relevant work experience which could include: professional sales, experience in marketing, military, or healthcare/scientific field (pharmaceutical, biotech, or medical devices).
• Valid drivers license.
• Ability to travel within assigned territory to meet with customers in-person and for company meetings (local and national).

Required Skills - S1 level:

• Demonstrated aptitude to excel in current or previous educational or professional roles.
• Ability to work both independently and within a team environment.
• Strong organizational and time management skills.
• Excellent interpersonal and communication skills.

Required Skills - S2 level:

• All skills as listed above for S1.
• Demonstrated strong ability to build trust with customers and demonstrate value in selling situations through high-quality interactions which are focused on products/solutions with the common goal of improving health outcomes.
• Demonstrated strong ability to divide customer population into groups of individuals who share similar characteristics and buying behaviors, and apply this information to focus on groups effectively, allocate promotional resources, and drive execution of commercial plans.
• Demonstrated strong ability to understand customers business climate, assess overall market potential, identify and prioritize unique opportunities and business risks in local markets, develop territory plans and follow up to drive business results in assigned geography or market.
• Demonstrated strong ability to understand multiple interdependencies within an account, consider customer healthcare goals and needs, and maximize account performance by building long-term relationships through collaborative business planning processes and approaches.
• Demonstrated strong ability to convey technical concepts accurately and clearly.
• Demonstrated high degree of tenacity to drive and achieve strong measurable results.
• Demonstrated strong ability to overcomes setbacks to meet or exceed objectives.
• Demonstrated strong pursuit of opportunities to learn and apply new skills to support the business.
• Demonstrated strong ability to be innovative by utilizing new or existing technologies.
• Demonstrated strong ability to use data to analyze trends to drive business results.

Preferred Qualifications:

• Ability to convey technical concepts accurately and clearly.
• Prior experience working in a technical/scientific field or healthcare environment.
• Previous sales, account management, consultative, or customer service experience.
• Experience developing?and executing a plan for engaging customers and meeting customer needs.
• Understanding of marketing/sales &/or marketing/sales support functions/operations.
• Ability to analyze metrics to assess progress against objectives.
• Vaccines experience.