Job Details

Technician - Network Operations Center (NOC) - PACKET CORE

We are requesting candidates for one night-shift NOC Technician position supporting Packet Core.
Dallas or Kansas City preferred for required in office attendance.
4 consecutive days of 10-hour Night shifts
4 shifts will be night shifts only, little to no possibility of these turning into day shifts and they don't do rotations either. The shift would be a Sunday night through Wednesday night shift with an on call shift after they are trained, usually after about 3 months of one on call night per 2 weeks. The hours are going to be from 8:00 pm or 9:00 pm Central to 6:00 am or 7:00 am Central. Can adjust either way.
Follow the current TMO policy for their 10-hour night shift of 1 night in office mandatory at minimum and 3 work from home. Always welcome to work in office more than the minimum and it is encouraged during training for the face-to-face interaction and help with getting the hang of things.

Role Level
• Technician (Non-engineering role).
Scope and Responsibilities
• Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.
• Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.
• Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.
• Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.
• Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.
• Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.
• Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.
• Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments.

Technical Experience and Skills
• Proficiency in packet core telecom systems including UPF, SMF, GGSN, MME, AMF, NRF, SMSF, NEF, SGSN, MAG, & ePDG.
• Understanding of telecom protocols (Diameter, HTTP, SIP) and wireless network architecture.
• Competence in monitoring and operational support tools (One Console, Splunk, OpenSearch, etc.).
• Strong communication skills and familiarity with databases and Microsoft Office tools.

Education
• High School Diploma or GED (required).
Work Schedule and Travel
• 10-hour shifts; availability for on-call support.

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."