Job Details

Job Title: Operations Program Support Specialist
Location: Frisco / TX / 75034
Duration: 03 Months
Pay Range: $(23.33 - 25.00)/hr on W2 all-inclusive without benefits

Job Description:
• We are seeking a detail-oriented and highly organized Operations Support Specialist to assist with documentation, tracking, and process improvement tasks.
• This role requires strong computer skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.
• The ideal candidate will support operational efficiency through documentation, process flow management, and effective follow-up.

Key Responsibilities:
• Track and document operational tasks and workflows
• Maintain organized electronic filing systems using standard file naming conventions
• Support resolution efforts for process issues and service gaps
• Create folders, prepare documentation, and manage data inputs
• Collaborate with cross-functional teams to improve and streamline processes
• Follow up on outstanding tasks and ensure timely completion
• Provide internal customer service and support through clear communication
• Use SharePoint and Microsoft Office tools (Excel, Word, Outlook) effectively

Required Computer Skills:
• Microsoft Excel (Intermediate to Advanced)
• Microsoft Word and Outlook
• Understanding of file naming conventions and folder management
• SharePoint experience
• PowerPoint (a plus)

Minimum Qualifications:
• Strong attention to detail and organizational skills
• Proven ability to document, track, and follow up on tasks
• Familiarity with process flows and improvement methodologies
• Excellent written and verbal communication skills
• Demonstrated flexibility and adaptability
• Customer service mindset with problem-solving capabilities
• Experience as a resolution specialist or in a similar support role is a plus

Hardware & Access Provided:
• Company-issued computer and printer
• SharePoint access
• Onsite seating in Frisco, TX