Job Details

Title: Senior Associate - SharePoint Administration & Knowledge Management Specialist

Location: Columbus, OH or Plano, TX
The Senior Associate will be a key member of theKnowledge Management team, specializing in SharePoint administration and knowledge strategy execution. This role demands a SharePoint site expert who will serve as the organizational Site Librarian, responsible for workflow design, site management, and firmwide project execution, while also supporting broader knowledge management initiatives.
Job Responsibilities

• Act as the SharePoint Librarian, overseeing SharePoint Administration for CTPO, including site creation approvals and inventory management.
• Design and implement workflows and forms using Power Platform to enhance site functionality.
• Lead firmwide SharePoint initiatives, ensuring alignment with organizational goals.
• Manage entire site collections, ensuring data classification, security, and record management.
• Perform annual recertification and maintain records of site ownership and classification codes.
• Serve as the primary contact for site-related inquiries and issues.
• Support the transition to SharePoint Online, ensuring seamless migration and integration.
• Manage large migrations of assets stored locally on SharePoint sites, shared drives, and desktops, providing project scoping, planning, and analysis throughout the migration lifecycle.
• Execute BAU knowledge management tasks, maintaining content repositories and strategies.
• Utilize ServiceNow for knowledge article creation and management, acting as a Knowledge Author and Admin.
• Collaborate with SMEs to revise and create Knowledge Articles that reflect current processes.
• Manage user access and permissions for knowledge tooling (SharePoint, ServiceNow, etc.).
• Prepare status reports and business review reports, providing insights to management.
• Balance conflicting demands, escalating issues related to workload and processes as needed.

• Advanced proficiency in SharePoint tools and design, including legacy workflows and forms.
• Coding skills in HTML/CSS/Java, with a focus on improving systems and processes.
• Strong communication and time management skills, with the ability to prioritize tasks effectively.
• Analytical skills for structured content management.
• A continuous improvement mindset with a passion for enhancing systems and processes.
• Ability to thrive in ambiguous environments, managing multiple priorities with high quality.
• Strong critical thinking and problem-solving capabilities, making independent decisions based on criteria.

• Understanding of ServiceNow workflows