Job Details

Customer Care Specialist

Start Date: 9/8/2025 Pay: $16.00

Job Overview: A Customer Care Specialist is crucial because you are our organization's and clients' voices. You are highly valued as our customer's primary point of contact and care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener and problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

Schedule and Shift: - Four weeks of training - Monday - Friday: 8:00 AM - 5:00 PM - 8-hour shift: Monday - Saturday - Shifts will be provided after training - Overtime Available - Remote - WFH

Primary Job Responsibilities:

• Research and resolve loan-level inquiries in hazard insurance, mortgage banking, and property loss.
• Handle inbound calls from our customers
• This role requires listening to our customer's concerns and showing empathy while resolving their issues.
• Because every customer is different, we expect you to take the initiative to truly understand our customer's current challenges, solve them, and use your expertise to help them proactively avoid future challenges.
• You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
• A robust paid training environment enables you to learn the business, systems, policies, and, most importantly, how to effectively engage and resolve customer challenges. Training will combine classroom, online, and side-by-side observations.

Qualification:

• Strong attention to detail.
• Love talking to people and having the ability to WOW customers on every call.
• Excellent verbal, written, and listening skills.
• Relentless drive to own the customer's problem and resolve it.
• Ability to adapt well to change.
• Ability to work well in a fast-paced work environment.
• Ability to think outside of the box to resolve problems.
• Ability to multi-task using technology, including call handling, loan level review, and call documentation.
• A minimum high school diploma or GED and one year of work experience are required.
• A college degree with 0-1 year of work experience is preferred.
• A minimum of 6 months experience in a call center.

Benefits:

• Health, Dental, and Vision
• 401K