Job Details

Work with internal and external customers on resolving complex technical issues. Participate in diagnosing, analyzing and troubleshooting code, documenting and implementing functionally appropriate, technically sound, and well-integrated application systems. Assist Support Specialists, Implementation Specialists, and Project Managers in establishing issue priorities to ensure a timely and effective response and solution. Analyze and resolve customer issues, escalating to other departments as identified. Track and recognize knowledge opportunities to performs additional training as needed. Review business requirements documentation. Serve as escalation path for Technical Support Specialists, working on the most complex and/or urgent support incidents. Produce internal support documentation as needed. Coordinate Severity Incidents that need to go to Development. Participate in the on-call rotation for 24/7 support model. Act as a Point of Contact for client Go-Live events - may include o...Support Engineer, Application, Enterprise, Support Specialist, Technical Support, Engineer, Technology