Job Details

Want to work with a solid company thats transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market-leading SaaS solution. As a member of the A-Team, youll enjoya top-notch employee experience where you can embrace your problem-solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day. Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time-off policy. We offer both on-site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customers daily lives.

About the Job:

The Implementation Consultant role supports functions critical to ensuring successful client implementation across all Arcoro products. Some of these functions include, but are not limited to: Implementation planning, technical account configuration, product training and consulting, software implementation, and product support.

What You Will Be Doing:

1. Provision and configure new customer accounts.
2. Provide consultative training on Arcoro software to your assigned project stakeholders.
3. Introduce customers to new capabilities or features that can drive further value.
4. Guide customers through the product while demonstrating best practices.
5. Maintain close working relationship with Implementation Project Managers, other Implementation Consultants, Integration Specialists, Customer Success Managers, and Account Managers.
6. Monitor customer health indicators and take action when necessary.
7. Maintain high levels of customer engagement and satisfaction with a focus on increasing adoption, ensuring retention, and reducing churn risk.
8. Identify customer challenges, actively suggest and implement solutions.
9. Influence future lifetime value through high product adoption, customer satisfaction and overall customer health score.
10. Manage work calendar, schedule of calls, meetings and daily agenda tasks.
11. Develop and implement success plans for customers that outline critical success factors, metrics for success, potential issues, and provide recommendations.
12. Prioritize and drive resolution on escalated customer issues.
13. Report regularly on customer specific activities.
14. Maintain a detailed technical and practical working knowledge of Arcoro products and services.
15. Be the key advocate and point of contact for your customers in your portfolio which can include 10-25 simultaneous customer projects at one time.

Must Haves:

1. High impact communication to internal and external stakeholders.
2. Customer Service Support.
3. Initiative.
4. Working Independently.
5. Organization Skills.
6. Project Management.
7. Technology troubleshooting.
8. Bachelors degree in Business Administration, Communications, Computer Sciences or in a related discipline is preferred, but not required.
9. Minimum 3-year experience in training or implementation role or equivalent related experience.
10. Experience in Human Capital Management (HCM) Systems is preferred.

Perks and Benefits:

1. 401(k) with Company match.
2. Full Time Remote work.

About the Company:

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions. With Arcoros flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Arcoro is proud to be an Equal Opportunity Employer.