Job Details

Position Summary

The Mortgage Loan Officer (MLO) will be responsible for originating the loan products offered by the bank as well as develop internal and external referral sources to generate new mortgage lending business, including conventional residential mortgage and FHA/VA loans. The officer should have a passion for serving the community, enabling the dream of homeownership with deep relationships with community organizations, homeownership advocacy groups, and other non-profits. This sales role expects strong production results, with a particular focus on serving customers in low-and-moderate income and minority communities. With exceptional interpersonal skills and dedication to customer service will be vital throughout the originations process where you will be the customer's primary point of contact. The MLO represents the bank in a professional and enthusiastic manner by supporting the mission statement and adhering to our core values in all functions of their job responsibilities and interaction with internal and external customers.

Principal Duties and Responsibilities

1. Interviews applicants and request specific information for mortgage loan application.
2. Serves as primary contact with all parties on individual loans originated from application to closing; duties may include:
   1. Counseling and pre-qualifying potential home buyers
   2. Completing applications
   3. Obtaining all necessary support documents along with appropriate fee and lock-in information in compliance with FNMA, FHLMC, VA, FHA, and mortgage lending regulations which includes RESPA, TRID, and HMDA
   4. Overseeing loan process by monitoring loan status and ensuring conformity with terms
   5. Obtaining loan documentation prior to closing
   6. Assisting in collecting additional documents and communicating loan status to all parties
3. Analyzes applicant financial status, credit, and property evaluation to determine feasibility of granting loan.
4. Works with underwriting to ensure all questions are answered and/or to resolve mortgage related problems.
5. Submits loan package to operations department and assists loan processor in loan approval.
6. Coordinates activities with loan processor and customer/borrower to ensure that proper documentation and verification is obtained.
7. Develops and maintains internal relationships to create cross-sell opportunities by leveraging the mortgage transaction.
8. Calls on prospective customers and explains loan products and services.
9. Prepares required reports for department administrative purposes.

• Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
• Must have excellent analysis, observation, and decision-making skills.
• Highly focused, able to rapidly determine key priorities, clearly communicate the priorities and ensure resources are properly aligned.
• Excellent interpersonal and communication skills are necessary for maintaining effective relationships with Board members, officers, employees, and members of the business and civic community.
• Individual should be able to work under high pressure situations and a stressful atmosphere.
• Provides a strong, compassionate, and visible leadership, which fosters positive attitudes and trust among employees, customers, and prospects.
• Comply with federal and state regulations as well as all established Bank policies and procedures.
• Other duties as assigned.

• High School Diploma or GED equivalent with minimum of 1-3 years of residential real estate experience; preferably in a brokerage, lending, or underwriting capacity.
• Applicants must either possess an NMLS license, in the process of getting a NMLS license.
• Excellent level of verbal and written communication skills.
• Excellent analytic skills, attention to detail, and ability to work within time constraints.
• Excellent level of interpersonal skills to work effectively with others.
• Excellent knowledge of FNMA, FHLMC, FHA and VA product guidelines.
• Intermediate level of computer skills, including the ability to function in a windows environment.
• Ability to be results oriented with sound judgment.
• Ability to supervise and manage the workflow of subordinate(s) through superior leadership skills.
• Ability to establish credibility and be decisive while recognizing and supporting the company's preferences and priorities.
• Must be able to be physically present in the Bank to perform job duties.
• Texas Regional Bank is an Equal Opportunity Employer.