Job Details

Salary : $29,891.94 - $41,848.56 Annually
Location : Frisco, TX
Job Type: Part Time
Job Number: 202302214
Department: Parks & Recreation
Division: RECREATION CENTER
Opening Date: 08/06/2025
Closing Date: 9/8/2025 11:59 PM Central
Max Number of Applicants: 100

Summary

Under direct supervision of related department management team, performs customer service duties of assigned facility. Monitors activities of participants, issues equipment and provides program information to customers.

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.
Essential Job Functions & Other Important Duties

Essential Job Functions:

• Provides customer service to all participants in activities and programs at area of assignment.
• Processes guests with activity registration and facility rentals for programs and services in accordance with department software.
• Promotes all facilities, programs, and services when in contact with Members and Guests.
• Responds to inquiries and complaints related to programs, services, and special events.
• Distributes equipment to customers and cleans assigned areas and equipment.
• Opens and closes facilities according to established policies and procedures.
• Monitors facility activities for participant compliance with health and safety rules.
• Prepares accident and/or injury incident reports when required.

Other Important Duties:

• Attends training and meetings as required.
• May be required to work extended hours including evenings, weekends, and holidays for special events.
• Performs other related duties as assigned.
• Regular and consistent attendance for the assigned work hours is essential.

Specialized Job Functions:

• Sports & Fitness
  • Ensures participants are using related equipment in a safe and appropriate manner.
  • Provides participants with information on related equipment and also provides demonstrations on proper usage of equipment.
  • Monitors games for adult sports leagues and inputs league scores online.
  • Assists with acquiring and managing the organization of team rosters and assists league officials during games when issues arise.
  • Must possess current CPR and First Aid Certification within six months from date of employment and be able to perform CPR and/or first aid as needed.
  • Must be able to lift up to 100 pounds as position is subject to handling fitness machines and equipment.

Job Requirements

Knowledge, Skills, and Abilities:

• Knowledge of customer service practices and procedures.
• Knowledge of computers and related equipment, hardware, and software.
• Knowledge of City policies and procedures.
• Knowledge of money handling practices and procedures.
• Skill in oral and written communications.
• Skill in monitoring departmental health and safety policies and procedures.
• Skill in resolving customer complaints and concerns.
• Skill in implementing departmental rule, procedures, and objectives.

Education, Experience, and Certifications/Licenses:

• Must be at least 16 years old. *Exception: Due to nature of responsibilities at the Frisco Heritage Center, must be at least 18 years of age.*
• Must pass a pre-employment drug screen, criminal background check and MVR check, if applicable.

• May be required to possess a valid State of Texas Driver's License.

Environmental Factors & Conditions/Physical Requirements

Environmental Factors and Conditions:

• Work is performed in office and some outdoor environments.
• May be subject to exposure to air and water borne pathogens, body fluids, and infectious diseases when applying CPR, First Aid, or cleaning facilities.

Physical Demands:

• This work typically requires the following physical activities to be performed. A complete description of the activities below is available upon request from Human Resources. .

City of Frisco benefits are available to all employees working full-time and scheduled to work at least 30 hours per week. More information is available at
01

Are you at least 16 years of age?

• Yes
• No

02

Do you have six (6) months of customer service or public contact experience?

• Yes
• No

03

Are you able to work varying shifts, including days, evenings, nights, weekends and special events?

• Yes
• No

04

Are you willing to detail clean fitness equipment?

• Yes
• No

Required Question