Job Details

Manager, Recording and Policy Services

See yourself at Radian? We see you too. At Radian, we see you. For the person you are and the potential you hold. That's why we've embraced a new way of working that lets our people across the country be themselves, be their best and be their boldest. Because when each of us is truly seen, each of us gives our best -and at Radian, we'll give you our best right back. Studies have shown that job seekers may hesitate to apply for jobs unless they meet every single qualification listed. We strive to see the potential in each applicant, so if you're excited about this role but your experience or education level doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

The Manager of Recording and Policy Services is responsible for the day-to-day oversight of Recording and Policy Services operations. The Manager of Recording and Policy Services assists the Vice President ensuring the direction, management, and performance of the Recording and Policy Services team in production and knowledge of procedures and systems. They must be a hands-on manager with a working knowledge of all aspects of daily operations, including being responsible for controlling costs to ensure maximum profitability and that budget goals are met. Ensures that the team is thoroughly trained in the Recording and Policy services processes and handles escalated and rejected orders.

Primary Duties and Responsibilities

• Responsible for the day-to day management of Recording and Policy Services operations setting daily/weekly goals for the team to ensure that all files record and policies are issued in adherence to SLA and best practices.
• As well as issues are being resolved that could prevent timely recording or delay in issuing policy.
• Understanding of compliance and risk related issues as required by regulatory authorities is important to the role.
• Continuously monitor daily volume (WIP) to ensure orders are distributed properly among team members to operate the team at maximum efficiency to meet budgetary goals.
• Makes staff level recommendations to the Vice President to address with Leadership and HR.
• Reviews recording rejections and escalations.
• Provides necessary reports for clients and underwriters.
• Provides guidance for title policy issuance, forms and exceptions.
• Manages and approves team lead and Recording and Policy representatives work schedules timecards, and PTO requests and monitors volume to ensure that team is properly staffed to record and issue policy on a timely basis.
• Conduct team meetings to communicate new processes, improvements, and training as needed.
• Review new and current employee training and performance and counsel/reward as appropriate.
• Perform other duties as assigned or apparent.

Qualifications

• Degree Requirement: HS Diploma or GED
• Work Experience: 2 or more years of prior work-related experience
• Additional Qualifications
• College degree preferred.
• At least 3 years industry or related business experience preferred.
• Experience with recording and title policy required.
• Experience within the real estate industry and/or vendor management service company preferred.
• ALTA best practices experience preferred.
• Must possess proven management experience (i.e. people management)
• Proficiency in Microsoft Office (Outlook, Excel, and Word); Knowledge of client-based systems; Attention to detail; Motivated and positive team player; Leadership skills
• Excellent verbal, written and interpersonal skills; Ability to problem solve in a growing, expanding business; Ability to multi-task in fast-paced environment
• Ability to travel to our Pittsburgh, PA and/or Wayne, PA office

See Why You Should Work With Us

• Competitive Compensation: anticipated base salary from $62,000 to $93,000 based on skills and experience. This position is eligible to participate in an annual incentive program.
• Rest and Relaxation. This role is eligible for 20 days of paid time off annually, which is prorated in the year of hire based on hire date. In addition, based on your hire date, you will be eligible for 9 paid holidays + 2 floating holidays. Parental leave is also offered as an opportunity for all new parents to embrace this exciting change in their lives.
• Our Company Makes an Impact. We've been recognized by multiple organizations like Bloomberg's Gender-Equality Index, HousingWire's Tech 100, and The Forum of Executive Women's Champion of Board Diversity. Radian has also pledged to SHRM's CEO Action for Inclusion & Diversity commitment.
• Comprehensive Health Benefits. Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance.
• Prepare for Your Future. 401(k) with a top of market company match (did we mention the company match is immediately vested?!) and an opportunity to participate in Radian's Employee Stock Purchase Plan (ESPP).
• Homebuyer Perks. Our Homebuyer Perks program helps employees navigate the home searching, buying, selling, and refinancing processes and provides valuable financial benefits to encourage, enable, and support home ownership.
• Additional Benefits. To learn more about our benefits offerings, visit our Benefits Page.

Radian is a fintech servicing the mortgage and real estate services industry. As a team, we pride ourselves on seeing the potential of every person, every idea and every day. Seeing each other at Radian goes far beyond our open, flexible culture. It means seeing our people's potential - and creating inspiring career paths that help them get there. Or seeing new pathways and innovating for the future of our industry. It means seeing each other for all that we are. And it means seeing our purpose as one that extends beyond the bottom line - having an impact on communities across the country to help more people achieve the American Dream of homeownership. We hope you'll see yourself at Radian.