Job Details

Toyotas Customer Assistance Department is looking for a passionate and highly motivated Customer Assistance Supervisor. The primary responsibility of this role is to lead a team on a day-to-day basis to ensure effective, efficient, and customer-oriented handling of communications with delinquent TFS/ LFS or Private Label customers. Supervisors maintain delinquency, repossession, and loss ratios at or below Customer Service Center objectives, and will provide direct customer service on elevated, sensitive, complex collection issues. Reporting to the Operations Manager the person in this role will support the Customer Assistance department's objective to mitigate credit losses. What youll be doing Oversee the day-to-day activities of a Customer Assistance unit to ensure a customer-first approach to handling delinquent customer communications. Serve as a resource to Customer Assistance Specialists dealing with more complex or difficult customer transactions, providing direct customer se...Supervisor, Customer Experience, Operations Manager, Customer Service, Microsoft, Manufacturing, Retail, Skills