Job Details

Applies acquired job skills and company policies and procedures to complete assigned tasks Works on routine assignments that require basic problem resolution Refers to policies and past practices for guidance Receives general direction on standard work; receives detailed instruction on new assignments Consults with Supervisor or senior peers on complex and unusual problems Create and complete accurate referrals and applications into centralized customer relationship management platform while staying updated on policy or procedural changes Resolve patient's questions and concerns regarding patient journey status Enter detailed, accurate, and clear information into company proprietary software while conversing via telephone Place outbound phone calls for patient follow-ups or confirmations Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller Interact with the patient referral sources, whic...Care Coordinator, Bilingual, Coordinator, Healthcare, Staffing, Patient